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  1. 21 Oct 2021  |  Europe  |  Customer Research

    Impact of COVID-19 on Healthcare Contact Centers

    Acceleration in WAHA, Self-Service & Cloud Investments

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

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  2. 21 Oct 2021  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...

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    Special Price $3,712.50 save 25 %

  3. 30 Sep 2021  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...

    $4,950.00

    Special Price $3,712.50 save 25 %

  4. 30 Sep 2021  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...

    $4,950.00

    Special Price $3,712.50 save 25 %

  5. 09 Sep 2021  |  Asia Pacific  |  Tracker

    Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services  Market Growth

    Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes

    In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

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  6. 03 Sep 2021  |  Asia Pacific  |  Market Research

    Singapore Data Center Colocation Services Growth Opportunities

    Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market

    Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...

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    Special Price $3,712.50 save 25 %

  7. 31 Aug 2021  |  Asia Pacific  |  Customer Research

    Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

    Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

    This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

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  8. 25 Aug 2021  |  Asia Pacific  |  Market Research

    State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments

    During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum

    The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...

    $4,950.00

    Special Price $3,712.50 save 25 %

  9. 08 Jul 2021  |  Asia Pacific  |  Market Research

    Philippines Telecommunications Customer Experience Management Study 2021

    Benchmarking Industry Excellence in Delivering a Superior Customer Experience

    Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products and services, and various touchpoints. Frost & Sullivan evaluates the customer experiences of the telecommunications sector in the Philippines, examining the critical factors influencing customer behavior through...

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    Special Price $3,712.50 save 25 %

  10. 07 Jul 2021  |  Asia Pacific  |  Market Research

    Philippines Retail Banking Customer Experience Management Study 2021

    Benchmarking Industry Excellence in Delivering a Superior Customer Experience

    Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

    $4,950.00

    Special Price $3,712.50 save 25 %