Industries Market Research Reports
Subscribe to RSS Feed-
15 Nov 2013  |  South Asia, Middle East & North Africa  |  Market Research
IT Service Opportunities in the Indian Automotive Sector
Increasing Business Transformation Drives Opportunities for IT Services
This research service analyzes IT service opportunities in the Indian automotive sector. The key driver for the growth of IT services in the sector is increased spending by large OEMs. Streamlining their supply chain, better customer connect, and the need for real-time availability of information across the value chain have all played a crucial rol...
$4,950.00 -
31 Oct 2013  |  North America  |  Market Research
Collaborating to Improve the Customer Experience
Customer Collaboration is Emerging as an Effective Customer Sales and Support Tool
Customer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center agents to bring in knowledgeable colleagues and subject matter experts (SMEs) into the convers...
$1,500.00 -
25 Oct 2013  |  North America  |  Market Research
Analysis of the North America Managed Security Services Market
Positioned for Growth in a Time of Uncertainty
Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...
$4,950.00 -
17 Oct 2013  |  North America  |  Market Research
The Sophisticated Virtual Agent
Changing the Face of Self-Service
The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service channels have been used to offload more expensive agents in the contact center for decades. More recently, Virtual Agents automated, ...
$1,500.00 -
01 Oct 2013  |  North America  |  Market Research
Integrating Social Media into CRM
Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value
The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...
$1,500.00 -
26 Sep 2013  |  North America  |  Market Research
North America Hosted Contact Center Market
Exceeding On-premises Product Sales for the First Time
This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...
$4,950.00 -
26 Sep 2013  |  North America  |  Market Research
North America Contact Center Systems Market
Omni-channel Strategies Continue to Drive Investment in Contact Center Systems
This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...
$4,950.00 -
06 Sep 2013  |  South Asia, Middle East & North Africa  |  Market Research
State of Cloud Computing Security in the UAE
IT Spending Habits and Future Outlook of Cloud Customers in the UAE
This study provides an overview of the cloud security market in the UAE. Besides the cloud security market, it also assesses the cloud market in general. The study looks at the main challenges, drivers and restraints for this market. It estimates market size and growth rate and provides overviews of key market participants. The key strength of the ...
$6,950.00 -
03 Sep 2013  |  North America  |  Market Research
Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival
Moving Up and Across the Value Chain
This Market Insight examines current trends and highlights a number of robust, differentiated BPO service solutions. In todays environment, customer care providers continue to focus on areas where they can add business value while achieving significant cost savings. After all, cutting cost means freeing up cash for clients; cementing the business ...
$1,500.00 -
30 Aug 2013  |  North America  |  Market Research
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On
Meeting the Omni-channel Consumer Head On
The BPO value proposition, once centered around labor arbitrage, right-shoring and economies of scale, is changing. Consumer buying patterns and behaviors are changing as well. Meanwhile, service providers today are investing in new operational solutions and processes ones that are mapped to meet the communication needs of the army of independen...
$1,500.00