Industries Market Research Reports

Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...

What is required is a way for enterprises to manage their infrastructure in the new distributed environment. This is where infrastructure management comes in. In some cases, evolved from the older network management applications, but increasingly delivered by a new breed of solutions, infrastructure management extends management end to end to manag...

In this SPIE, we look at the market need for cloud-based disaster recovery solutions, and clarify service definitions that are sometimes confused in the market. We then examine the Veeam solution, including its capabilities for both enterprises and partners.

In this report, Frost & Sullivan reviews adoption trends in managed cloud services, based on the most recent Frost & Sullivan Cloud User Survey. We look at which businesses are adopting managed services, as well as their expectations of their chosen providers. Results are presented by business size and industry, to determine differences in expectat...

This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

This report looks at the reasons why IDaaS is a growing alternative to on-premises, licensed software for many enterprises; how one leading company in the IDaaS market—Santa Clara, California-based Centrify—is delivering on the potential of this new security option; and why enterprises are making the choice to secure access to their corporate s...

Dynamic defenses interact directly with attackers. By dynamically intensifying attacker interactions, dynamic defenses confirm the attacker’s purpose, clarify the threat level of each attacker session, and pragmatically contain the attacker’s activities. Operating in real-time and individually with each attacker session, the interaction and con...

Everyone wants analytic insights to make smarter, faster decisions. But before we reap the benefits of analytics, we must first sow good data. Separating the wheat from the chaff requires effective data preparation: ETL and data mashups, data wrangling, data blending—however you say it or brand it. We assert that, partly as a result of the moun...

Cloud centers (like all data centers) are subject to infrastructure failures. In 2017, most major cloud service providers suffered hours-long outages in some of their services and regions—including AWS, Azure, IBM, Google, Microsoft, and Apple. Enterprises that “click to buy” on-demand cloud services without closely examining the terms and co...