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  1. 08 Apr 2015  |  North America  |  Market Research

    The Changing Landscape for Customer Support and CRM

    A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, todays customers are more anxious and demanding com...

    $1,500.00

    Special Price $1,125.00 save 25 %

  2. 01 Apr 2015  |  North America  |  Market Research

    WebRTC in Customer Service: Opportunities and Challenges

    WebRTC promises to enhance omni-channel voice, video, and mobile Customer Experience

    Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers and companies communications needs. WebRTC allows customers and agents to make and receive voice and video calls and share files within their browsers windows But customer contact organizations face challenges in fully capita...

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    Special Price $1,125.00 save 25 %

  3. 25 Mar 2015  |  North America  |  Market Research

    Stream Optimization Vendors Need to Prove Validity to the Market

     

    One of the lesser known product verticals within the streaming media industry includes a subset of vendors who offer stream optimization technology. Even though their solutions differ greatly, the ultimate goal is to reduce the size of video bitrates without reducing quality. However, the key challenge they face is the lack of clarity, mostly as a ...

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    Special Price $1,125.00 save 25 %

  4. 16 Mar 2015  |  North America  |  Market Research

    The Global Blu-ray Media and Devices Market

    Blu-ray Vendors Will be Challenged by Competing Streaming Devices and Services in the Long Term

    This market insight provides unit forecasts and market share estimates for the global Blu-ray media and devices market, which has been segmented in terms of Blu-ray players and Blu-ray media. Detailed market share breakdowns have been provided for both segments. Unit shipment forecasts are provided from 2013 to 2019, and are analyzed by region for ...

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  5. 06 Mar 2015  |  North America  |  Market Research

    Global Managed Security Services Market

    Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

    The global managed security services (MSS) study provides a consolidated top-level view of Frost & Sullivan’s regional MSS market research. It draws on detailed research by Frost & Sullivan’s security experts across Asia Pacific (APAC), Europe, Middle East, and Africa (EMEA), Latin America (LATAM), and North America (NA). The study includes sec...

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  6. 20 Feb 2015  |  North America  |  Customer Research

    The Impact of Mega Trends on IT in North America, Europe, and Latin America

    An End-user Perspective

    The objective of this research service is to measure IT decision makers current and future use of the technology. The regions analyzed in the study are North America, Europe, and Latin America. The research service covers the manufacturing, education, financial, government, healthcare, and retail sectors. It looks at IT solutions, such as smart ph...

    $2,500.00

    Special Price $1,875.00 save 25 %

  7. 05 Feb 2015  |  North America  |  Market Research

    Identity & Access Management (IAM) Global Market Analysis

    IT Mega Trends Drive Growth and Opportunities in IAM Market

    Identity and access management (IAM) is the process of identification, authentication, authorization, and administration of digital users. IAM solutions are widely used by large businesses and enterprise organizations to manage thousands of user identities. However in recent years, information technology (IT) Mega Trends such as mass smartphone ado...

    $4,950.00

    Special Price $3,712.50 save 25 %

  8. 04 Feb 2015  |  North America  |  Market Research

    Cybersecurity in the US Power Industry

    Regulatory Compliance is the Main Investment Driver

    Critical infrastructure industries are increasingly expanding into the digital and smart frontier, become more vulnerable to advanced and persistent cyberattacks. This research service examines emerging trends and business models in the US power industry — from generation to transmission and distribution — that will affect the cybersecurity mar...

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    Special Price $3,712.50 save 25 %

  9. 04 Feb 2015  |  North America  |  Market Research

    Cybersecurity in the US Oil and Gas Industry

    Connected Oilfields Could Open a Pandora's Box

    In a world of advanced persistent threats, perilous infrastructure industries that are progressively expanding into the digital and smart frontiers become increasingly vulnerable. This research service will capture the emerging trends and evolving business models for cybersecurity in the oil and gas industry in the United States. It was developed b...

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    Special Price $3,712.50 save 25 %

  10. 04 Feb 2015  |  North America  |  Market Research

    Growth Verticals: Customer Care Outsourcing North America

    Challenges and Keys to Driving Greater Market Penetration

    The market for outsourcing customer care in North America is fragmented and competitive. There are less than a dozen global Tier-I outsourcing firms that continue to dominate the industry. Our studies have concluded that in the next 3-5 years customer-care providers will be laser-focused on vertical growth. This Market Insight will focus on the to...

    $1,500.00

    Special Price $1,125.00 save 25 %