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14 Dec 2021  |  Latin America  |  Market Research
Insights for CISOs: Security Maturity in Latin America and the Caribbean
An In-Depth Look into the Region’s Current Situation and Opportunities for the Future
The ongoing arms race between cybercriminals and the cybersecurity industry leads security vendors and service providers to develop new solutions and technologies. In recent years, security players have harnessed machine learning, automation, big data, analytics, and other technology innovations to enhance, upgrade or completely reinvent cybersecur...
$2,450.00
Special Price $1,837.50 save 25 %
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08 Dec 2021  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean
CX Digitalization and Customer-Centric Initiatives are Driving Outsourcing Demand
This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...
$8,000.00
Special Price $6,000.00 save 25 %
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03 Dec 2021  |  Latin America  |  Market Research
Hyperscalers Driving Colocation Growth in Latin America
Future Growth Potential Enhanced by Current Cloud Demand, New Investments, and the Region’s Move Toward Increased Digitization
The Latin American data center colocation market shows a strong future growth potential, enhanced by current cloud demand, new investments, and the region’s move toward increased digitization. According to Frost & Sullivan’s Cloud End-User Survey, nearly 90% of surveyed companies in the region are using colocation today or planning to implement...
$2,450.00
Special Price $1,837.50 save 25 %
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22 Sep 2021  |  Latin America  |  Market Research
Growth Opportunities in the Global Webinars and Virtual Events Market
Travel Restrictions and Remote Work Unlock New Growth Potential for Digital-First Engagement
In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual eve...
$4,950.00
Special Price $3,712.50 save 25 %
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17 Sep 2021  |  Latin America  |  Market Research
Latin America in the Post-pandemic World
IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities
This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emp...
$4,950.00
Special Price $3,712.50 save 25 %
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07 May 2021  |  Latin America  |  Market Research
Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean
The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation
2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...
$4,950.00
Special Price $3,712.50 save 25 %
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09 Apr 2021  |  Latin America  |  Market Research
The Hybrid Work Environment Propels UCaaS and Cloud Meeting Services in Latin America and the Caribbean
The Pandemic Fosters Innovations and Opens Massive Growth Opportunities
2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...
$4,950.00
Special Price $3,712.50 save 25 %
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02 Nov 2016  |  Latin America  |  Market Research
Latin American Contact Center Systems Market, Forecast to 2021
Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
$4,950.00
Special Price $3,712.50 save 25 %
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26 Aug 2016  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
$8,000.00
Special Price $6,000.00 save 25 %
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22 Jul 2016  |  Latin America  |  Market Research
The Latin American Path to the New Way to Work
Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization
This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...
$1,500.00
Special Price $1,125.00 save 25 %