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17 Oct 2022  |  Europe  |  Tracker
Contact Center as a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Seamless Customer Experience with CCaaS Solutions
This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...
$4,950.00
Special Price $4,207.50 save 15 %
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10 Feb 2022  |  Europe  |  Tracker
Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Rapid Migration to CCaaS Solutions in Europe Capturing the Power of Seamless Customer Journeys
This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...
$4,950.00
Special Price $3,712.50 save 25 %
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08 Nov 2021  |  Europe  |  Tracker
European Customer Experience Outsourcing Growth Opportunities
AI and Digital Technologies Drive Transformational Growth
This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...
$4,950.00
Special Price $3,712.50 save 25 %
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17 Apr 2018  |  Africa  |  Market Outlook
South Africa ICT Outlook, 2018
Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry
This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...
$4,950.00
Special Price $3,712.50 save 25 %
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05 Apr 2018  |  Europe  |  Market Outlook
European Fintech Market Outlook, 2018
Impact of Emerging Technologies will Encourage New Business Models in European FinTech
FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...
$4,950.00
Special Price $3,712.50 save 25 %
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28 Feb 2017  |  Africa  |  Market Outlook
South Africa ICT Outlook, 2017
Growing Business and Innovation Environment will Shape the Digital Transformation
This study provides a 2017 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Big Data and analytics, and the Internet of Things (IoT). Market trends that are examined includ...
$4,950.00
Special Price $3,712.50 save 25 %
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22 Nov 2016  |  Africa  |  Market Outlook
Kenya ICT Outlook, 2017
Improved Access to Innovative Technologies will Shape the Digital Transformation
The study aims to analyze and forecast the Kenya ICT (Information and Communication Technologies) market outlook for 2017. Research Scope: ICT sector analysis (Telecommunications, Broadcasting, Data Center, Cloud, IT Services, BPO Services, Internet of Things (IoT), and Big Data Analytics) Market trends (Regulations/mandates, Macroeconomic, tec...
$4,950.00
Special Price $3,712.50 save 25 %