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  1. 20 Sep 2022  |  Europe  |  Market Research

    Customer Experience Outsourcing Services Market in Europe, Forecast to 2028

    Companies Need to Diversify their Geographical Footprint is Creating Major Growth Opportunities for Global Providers

    The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

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  2. 11 Aug 2022  |  Europe  |  Market Research

    European Managed and Professional Security Services Market

    Partnering with MSS/PSS Vendors to Advance Security Maturity

    The Managed Security Services Market is made up of security vendors who provide technology, expertise, and management for the private and public sector, but the customer retains control and oversight. Common services include DDoS protection or mitigation, managed firewall, vulnerability management, or breach & attack simulation. These services a...

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  3. 20 Apr 2022  |  Europe  |  Customer Research

    European Cybersecurity Responsibility, Spending, and Posture

    A Survey of Enterprise End Users Who Influence Cybersecurity Budgets

    The COVID-19 pandemic accelerated the remote working trend by at least 20 years across Europe. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred in weeks or months. In the process, security issues were initially pushed aside or ignored altogether in the rush to e...

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  4. 10 Nov 2017  |  Europe  |  Market Research

    The Global Paytech Market, 2017: Driving Transaction Transformation

    The Application of Enabling Technologies will Underpin the Delivery of Disruptive Payment Services to Customers

    Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...

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  5. 27 Sep 2017  |  Europe  |  Market Research

    Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021

    Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market

    The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...

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  6. 25 Jul 2017  |  Europe  |  Market Research

    Open Data Strategies of Real-time Cities

    Commitment and Pragmatism Make Moscow a 'Must' on Smart City Innovation Watch-lists

    This market insight is part of Frost & Sullivan's Real-time Cities Research Program. In recent years, it has become evident that cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. To become true real-time cities, they strive to do more than simply publish existing i...

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  7. 12 Jul 2017  |  Europe  |  Market Research

    EMEA Managed Security Services Market, Forecast to 2021

    Threat Detection and Remediation to Emerge as Key Market Drivers

    The Managed Security Services (MSS) market in Europe, Middle East and Africa (EMEA) registered a second consecutive year of double-digit, year-on-year (YoY) growth of 16.0% in 2016, after a 15.0% YoY increase in 2015. By 2015, trends show a decline in the combined market share of the top 3 participants and an increase in the number of suppliers. Me...

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  8. 05 May 2017  |  Europe  |  Market Research

    Europe Contact Center Outsourcing Buyer’s Guide, 2017

    26 Providers in a World of Exponential Change

    The highly competitive contact center outsourcing market in Europe faces many challenges. Even while enterprise decision-makers deal with a troubled economy, and seek to cut costs and improve service, it is sometimes difficult for them to differentiate between the services offered by competing providers and to determine what partnerships best suit...

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  9. 21 Apr 2017  |  Europe  |  Market Research

    Cloud Platforms Powering FinTech in Europe, 2017

    Financial Services Industry to Move Core Services to the Cloud in the Next 2–3 Years

    In terms of cloud adoption, the financial services industry has been lagging unlike many other industry sectors. While the benefits of cloud adoption are not unknown, there was initial hesitation on account of legacy infrastructure, lack of clarity on regulations, concerns related to compliance and data security. Cloud providers, upon understanding...

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  10. 02 Mar 2017  |  Europe  |  Market Research

    ICT Spending in Connected Industries in Europe, Forecast to 2020

    Tracking ICT Spending as Industries Embark on Digital Transformation Journeys

    Information Technology & Communications (ICT) investment across vertical markets will outpace Europe’s average gross domestic product (GDP) growth. Compared to the organisation for economic co-operation and development (OECD) nominal GDP forecast during 2014 to 2016 of 2.2%, the total ICT spending by industries in Europe is expected to grow at fa...

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    Special Price $3,712.50 save 25 %