Industries Market Research Reports
Subscribe to RSS Feed-
01 Sep 2022  |  North America  |  Customer Research
Re-imagining the Retail Customer Experience, 2022
Growth Opportunities Reshaping the North American Retail Market
The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...
$4,950.00 -
03 Aug 2022  |  North America  |  Customer Research
US SD-WAN Enterprise Survey: Adoption Trends by Business Size
SD-WAN Forms the Foundation to Digital Transformation Initiatives
In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...
$4,950.00 -
29 Jun 2022  |  North America  |  Customer Research
Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022
Employee Experience (EX) Becomes a Top Business Priority
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
$4,950.00 -
12 May 2022  |  North America  |  Customer Research
Growth Opportunities for Global Travel and Hospitality Customer Engagement
Transformational Growth for Digitally-enabled Destinations and Experiences in the Post-pandemic Scenario
Customer service underpins success in the travel and hospitality (T&H) industry. Undoubtedly, more than in any other industry, the voice of the customer expressed in rankings and reviews takes a prominent role. T&H organizations are streamlining several internal processes (including mobile and digital touchpoints) and empowering customers with a...
$4,950.00 -
21 Apr 2022  |  North America  |  Customer Research
Customer Insights on Streaming Media Usage in the Education Market
Demand for Streaming Media Solutions Surges During the Pandemic
This study looks at the impact on demand for streaming solutions in the education market since the pandemic started. Private and public educational institutions do not yet know the full impact of COVID-19 on the learning sector. While many expect a hybrid model to stay and be the norm, constant changes in student behavior will impact the solutions ...
$4,950.00 -
20 Apr 2022  |  North America  |  Customer Research
US Cybersecurity Responsibility, Spending, and Posture
A Survey of Enterprise End Users Who Influence Cybersecurity Budgets
The COVID-19 pandemic accelerated the remote working trend by at least 20 years in most parts of the United States. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred within weeks or months. In the process, security issues were initially pushed aside or ignored al...
$4,950.00 -
13 Apr 2022  |  North America  |  Customer Research
Customer Perspectives on Optimizing Content Delivery
Optimized Video Delivery Is A Key Success Factor For Content Companies
The primary goal of this research is to establish how OTT platforms, publishers, and broadcasters think about optimizing video delivery. The study looks at which enhanced experiences are the most important and across which devices customers are most interested in deploying them. With consumers having more choices than ever when it comes to vide...
$4,950.00 -
30 Mar 2022  |  North America  |  Customer Research
CX Investment Predictions for 2022
Employee Engagement Elevated as a Business Priority
In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...
$4,950.00 -
24 Dec 2020  |  North America  |  Technology Research
Revolutionizing Future of Care Through Immersive Technologies
Innovations in Augmented Reality (AR) and Virtual Reality (VR) to Transform the Realm of Surgery, Medical Education, and Therapy
The current practice of medical education and methods of performing surgery and therapy suffer from limitations such as scarcity of subjects to practice on, suboptimal surgical precision, and therapy-related issues including medication misuse and ineffectiveness of the drugs to treat the conditions. Moreover, the outbreak of COVID-19 pandemic has ...
$4,950.00 -
17 Sep 2019  |  North America  |  Market Outlook
Top End User Priorities in Digital Transformation, Global, 2019
Gain a Competitive Advantage Using Customer Insights
Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...
$6,000.00