Industries

As the number of managed service providers increases and as their offerings are commoditized, IT service providers will move to cloud solutions to bring in new offerings. Cloud solutions are now more than mere support solutions; they impact businesses directly and create new opportunities for growth. OEMs have identified the key areas of impact and...

With a mere 5% penetration of personal computers and a fast growing talent pool of English speaking workers with sophisticated technical skills, Sri Lanka is emerging as a prime destination for IT and IT outsourcing services. Sri Lanka also enjoys the advantage of a superior business environment and infrastructure over most other low cost emerging ...

With the emergence of Smart Cities and enabling technologies, authorities and other stakeholders will start exploiting new solutions to connect sensors, meters, social media, government Web sites, and other services/products to improve the efficiency of daily city operations relating to governance and citizen services. As many as 100+ companies wil...

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

Indian enterprises have begun to embrace new age technologies to improve the operational efficiency, business processes and customer experience to address the competitive environment. Digital transformation is capable of transforming businesses by improving business agility. , empowering stakeholders and providing new revenue models. In India CIOs ...

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

16 Mar 2016  |  Latin America  |  Market Research

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

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This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...