Industries Market Research Reports

This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

This report provides detailed solution supplier profiles for the billing market leaders. It also provides profile summaries for all of the identified billing suppliers within the global end-to-end billing market.

North America’s wireless market ended the third quarter of 2015 (3Q15) with an estimated 368.7 million subscribers, an increase of 14.6 million subscribers from 3Q2014, for a 4.1% Year-over-Year (YoY) increase. Revenue for the market increased by $2.5 billion YoY, to end the quarter with $66.0 billion.

This Report defines the key business drivers and market trends relative to end-to-end billing, and those specifically for mediation, rating & charging, other core billing, policy, interconnect & settlement, and partner management.

This report reveals the high level findings from Stratecast | Frost & Sullivans 2015 Big Data & Analytics Market Survey. It offers insight and encouragement to enterprises that have yet to embark on their BDA journey, and to the vendors of BDA solutions who continue to enhance their products and services in order to facilitate successful deploymen...

North Americas primary line voice market ended third quarter of 2015 (3Q15) with an estimated 84.5 million access line and VoIP (Voice over IP) subscribers. VoIP services are generating the only growth, as providers continue to shift consumers away from access line services.

North Americas video market ended the third quarter of 2015 (3Q15) with an estimated 112.4 million subscribers; a decrease of 1.4 million subscribers when compared to the third quarter of 2014 (3Q14). More than half of those subscribers (54.0%) come from cable providers, while the other half come from IPTV (14.0%) and satellite (32.0%) providers.