Industries Market Research Reports

Businesses receive massive amounts of customer feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to garner customer data that they can use to enhance market intelligence. Voice of customer (VoC) refers to the practice of ...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

Disruptive technologies, such as innovative business models (e.g., neutral network hosts, satellite partnerships, and open-source collaboration) and the use of AI and GenAI in IoT, will shape the future of the IoT and edge industry. This was the key message delivered by participants in the IoT Solutions World Congress (IoTSWC), held at Fira Barcelo...

The global 5G IoT non-terrestrial network (NTN) industry is nascent; however, it is developing fast and presenting significant growth opportunities. With the 3GPP initiative integrating 5G NR technology and NB-IoT/LTE-M for NTNs, as well as the evolution of proprietary LPWAN protocols supporting NTNs, the industry will experience technology conv...

Intelligence- and data-driven decision-making have quickly emerged as core competencies that drive an organization s security strategies to safeguard the people, assets, and data for which they are responsible. Ongoing convergence between physical and digital security systems, the influx of new analytics to inform operational decisions, and digital...

The revenue of automotive original equipment manufacturers still relies mainly on selling vehicles, and additional drive-centric business models must not affect its core competency. Frost & Sullivan s start-up tracker helps ecosystem participants identify solution providers with offerings that address industry challenges. The start-up tracker pr...

Private multi-access edge computing (MEC) involves deploying dedicated computing and networking resources on a client's premises. It prioritizes ultra-low latency, data security, and customization, making it ideal for industrial automation, smart factories, and applications demanding real-time control and stringent data privacy. This segment of the...

Cloud Contact Center solutions provide greater speed and flexibility in terms of scale, reach, and modularity as well as better business continuity, disaster recovery, and cost-effectiveness than traditional on-premises contact center solutions. The cloud is progressively becoming the fundamental enabler of a mature customer experience (CX) and emp...

The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...