Industries

04 Sep 2015  |  Global  |  Market Research

Global Contact Center and Office Headset Market

The Move to Desktop Communications Drives Demand for Enterprise Headsets

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This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysi...

SIP Trunking is an emerging technology that can pave the way for unified communications and get rid of expensive, less flexible traditional ISDN connections. This enables huge cost savings by converging voice and data services over a single network. Trends such as BYOD, the Digital India dream of the government, spectrum advancements, the unified...

Data management platforms (DMPs) have become essential to connect the digital dots, uniting disparate data stores into a single repository, thereby increasing its value and usefulness across online and offline points of engagement. This Frost & Sullivan research insight provides organizations with the essential DMP considerations  especially as th...

The attached tracker presents mobile communication metrics for tier-I mobile operators in the United States and Canadian mobile communications market. The report also supplies statistics on mobile subscribers, connected devices, smartphone penetration, equipment revenue, and service and data revenue, which also includes the average voice and data r...

2015 promises to be another exciting year for the global ICT market. Business models for services such as IoT, Big Data, and wearable technology are starting to take shape while both fixed and wireless networks are continuing to evolve, offering opportunities in the market. At the same time, cloud computing is maturing and transforming enterprise I...

In this paper, we present an in-depth analysis of the following: · Market trends driving adoption of CE 2.0 certified services · Evolution of dynamic services among leading Ethernet service providers’ portfolios · Introduction to the Third Network, and the Impact of LSO on the Carrier Ethernet Market

The Frost & Sullivan strategic insight presents an analysis of the US data management platform (DMP) market. It presents an overview of the current environment and of the new functions that DMPs will perform in the future. It also discusses the market potential of DMPs in the United States and the business models of the providers. Moreover, this in...

In this first Customer Experience Management report for Malaysias Telecommunications industry, Frost & Sullivan explores the relationship of the experiences provided by telecommunications companies for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purc...

In this first Customer Experience Management report for Singapore's Telecommunications industry, Frost & Sullivan explores the relationship of the experiences provided by telecommunications companies for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-pur...