Industries

Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the unde...

This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and im...

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omni...