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27 Jun 2024  |  Global  |  Market Research
Knowledge Management Growth Opportunities
Improving Knowledge Management as a Top Business Priority to Unlock Future Growth Potential
Knowledge management (KM) is a mature technology applicable to all businesses and used in every type of enterprise and industry vertical. Though KM initially meant content management, it now enables the creation, publication, and management of data and information from an infinite number of sources, such as documents, video, databases, call logs, s...
$2,450.00 -
24 Jun 2024  |  Global  |  Market Research
Security: The Key to Customer Experience Excellence
Robust Security Measures Needed to Build Customer Trust and Loyalty
Organizations recognize the importance of customer experience (CX) but face difficulty in service delivery. Striving for excellence in CX is a strategic component of every organization s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. Delivering good CX is complex, with customers...
$2,450.00 -
12 Jun 2024  |  Global  |  Market Research
Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024
Employee Experience and Disruptive Digital Technologies Drive Customer Experience Investments
The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...
$2,450.00 -
10 Jun 2024  |  Global  |  Market Research
Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange
The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...
$2,450.00 -
06 Jun 2024  |  Global  |  Market Research
Customer Experience Management Growth Opportunities in Latin America, 2024
A Closer Look into the Regional Market's Evolution
This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as ho...
$2,450.00 -
02 Feb 2024  |  Global  |  Market Research
Advancements in Contact Center Workforce Optimization Global
Innovation Powered by AI Is Accelerating Contact Center Growth Opportunities
Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...
$2,450.00 -
24 Jan 2024  |  Latin America  |  Market Research
Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Tailored Customer Experiences Bring New Opportunities for Differentiation
The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...
$4,950.00 -
03 Dec 2019  |  North America  |  Market Research
Why People Must be a Critical Aspect of Digital Transformation
99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval
People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...
$1,500.00 -
19 Nov 2019  |  North America  |  Market Research
English Proficiency is the New Black
The BPO Nearshore Growth Accelerator
This Frost & Sullivan Market Insight presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies: Alorica,...
$1,500.00 -
12 Nov 2019  |  Global  |  Market Research
End User Priorities in Digital Transformation, Latin America, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custo...
$3,000.00