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22 Oct 2018  |  North America  |  Market Research
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Engaging the Customer and Employee Uplifts the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is drivi...
$4,950.00 -
02 Jul 2018  |  North America  |  Market Research
Cloud Contact Center Buyers Guide, North America, 2018
Providers Look to Harness AI to Infuse Intelligence in the Customer Experience
The highly competitive hosted/cloud contact center market in North America faces many challenges. Customer service is now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs while vastly improving service quality and the customer experience. The contact center industry als...
$3,000.00 -
29 Jun 2018  |  North America  |  Market Research
Contact Center Systems Buyers Guide, North America, 2018
Consumer Preferences Drive Design and Innovation in Customer Care
The highly competitive contact center systems market in North America faces many challenges. Customer service is the now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs, while vastly improving service quality and the customer experience. The contact center industry als...
$3,000.00 -
26 Jun 2018  |  North America  |  Market Research
4 Valuable Insights from the 14th Annual Customer Contact, East
This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues
This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues. Exponential growth over the next 10 years will drive technological advancement faster than in any other time in history. Emerging technologies such as autonomous robotics, artificial intelligence, blockchains, and dr...
$1,500.00 -
23 May 2018  |  North America  |  Market Research
Contact Center Market Opportunities for UC Solutions
Bridging the Divide Between the Contact Center and the Enterprise
Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...
$3,000.00 -
25 Apr 2018  |  North America  |  Market Outlook
Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020
Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market
Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...
$4,950.00 -
19 Mar 2018  |  North America  |  Market Research
Internet of Things-based Solutions for Customer Support, US, 2018
Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation
This study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments. Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions. - The research identifies and analyzes drivers and challe...
$3,000.00 -
10 Jan 2018  |  North America  |  Market Research
Latin American Contact Center Systems Market, Forecast to 2022
Addition of New Analytics Capabilities and WFO Applications Refresh Drive Modest Growth in the Market
Latin American contact center systems market revenue is expected to increase from $222.2 million in 2016 to $271.1 million by 2022, at a compound annual growth rate of 3.4%. The base year is 2016 and the forecast period is from 2017 to 2022. This study is for contact centers that are premise-based. Premise systems are those that the customers purc...
$4,950.00 -
22 Dec 2015  |  North America  |  Market Research
North American Contact Center Outsourcing Market
Digital Transformation Drives Vendor Consolidation
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
$6,000.00 -
19 Oct 2015  |  Global  |  Market Research
Global Contact Center Systems Market
Emerging Regions Key for Growth in a Mature Market
This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by produc...
$4,950.00