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Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

17 Oct 2022  |  North America  |  Market Research

State of the Global Video Conferencing Devices Market—Forecast to 2027

Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue

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The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

22 Jul 2022  |  North America  |  Market Research

Analysis of the North American UCaaS Market, Forecast to 2028

What Does it Take to Capitalize on the Robust Growth Trajectory?

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Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits—including improved business continuity and enhanced remote/hybrid workforce productivity—is likely to be offset by budget tightening, delayed investments, and technology investment priorit...

Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...

The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...

A rise in employee mobility, increased interaction and content sharing within the enterprise landscape, more collaboration services from outside the service provider ecosystem, and the consumerization of IT are making customers more demanding about services and how they are consumed. Market consolidation has also resulted in a better distribution s...