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21 Jul 2017  |  North America  |  Market Research
The North American Mobile Asset Tracking (MAT) Market
Monitoring On-the-Move Cargo, Equipment and Machinery
Mobile asset tracking (MAT) is one of the top-growing categories among today's more complex mobile enterprise solutions. Mobile asset tracking is transforming into mobile asset management, as customer needs become more sophisticated and as sensor data and analytics become more critical to business success in verticals such as construction, energy e...
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20 Jul 2017  |  North America  |  Market Research
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
Key Developments to Drive Growth-Enabling Strategies and Tactics
In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...
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11 Jul 2017  |  North America  |  Market Research
Banking-as-a-Service to Bring Agility and Flexibility to Financial Services, Forecast to 2023
Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention
Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...
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07 Jul 2017  |  North America  |  Market Research
Security Information and Event Management (SIEM)—Global Market Analysis, Forecast to 2021
The Transition to SIEM 3.0
Security information event management (SIEM) has a platform is entering iteration 3.0. SIEM products have been used traditionally by organizations for compliance reporting and auditing. SIEM can be the last chance to find a malicious binary before a cyber-attack detonates. More than incident detection, SIEM orchestrates other cyber security tools, ...
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05 Jul 2017  |  North America  |  Market Research
Best Practices for Using A Multi-CDN Strategy
Multi-CDN Deployments Are Getting Plenty of Traction in the Industry.
The debate surrounding the use of a multi-CDN strategy has been gaining momentum over the last few months, with more case studies showing how it can be done. For a while now, multiple vendors have provided CDN load-balancing as a service, and in that time, customers have learned a lot about the process of configuring CDNs to improve quality and mat...
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05 Jul 2017  |  North America  |  Market Research
OTT Growth Not A Big Driver of Revenue for CDNs
Understanding the Impact of OTT Services on CDN’s Revenue
The growth of OTT and all video services is having a positive impact on the CDNs, but the growth of these services is tempered by the fact that: the actual rate of growth is small, pricing for the services is low, traffic is split out amongst multiple CDNs, and the number of bits needed to view on mobile and tablets is 2/3 smaller than what’s nee...
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30 Jun 2017  |  North America  |  Market Research
Best Practices For CDN Origin Storage
The Emphasis is on CDN Services to Manage Production Workflows and Improve the End-user Experience.
CDN is a highly scalable network that handles most requests from edge cache without impacting the content distributor’s origin and application infrastructure. However, the content must be available for retrieval on cache miss or when the request has to pass to the application. Whether the assets are videos, images, files, software binaries, or ot...
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28 Jun 2017  |  North America  |  Market Research
Robotic Process Automation Market Outlook for Customer Care, 2017
Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center
Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accurac...
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26 Jun 2017  |  North America  |  Market Research
Configuring, Pricing, and Quoting (CPQ) for Growth, 2017
Rising Customer Demands, Internet of Things, Augmented Reality/Virtual Reality, Creating Opportunities
There is a growing market for Configure, Price, Quote (CPQ) software, driven by enterprises, including advanced manufacturing, financial services, and life sciences, and more recently by small-midsized businesses as it enables companies quickly and accurately create competitive and profitable customizable quotes. Cloud hosting and new features and ...
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21 Jun 2017  |  North America  |  Market Research
Customer Engagement in North America, 2017
Digital Transformation of Customer Experiences
Frost & Sullivan defines Digital Transformation as the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a c...
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