Industries Market Research Reports

The overall research objective of this research was to measure the current use and future decision-making behavior toward information technology (IT), specifically network security technologies. Cloud computing is expected to grow rapidly across verticals and tablet usage is on the rise in the workplace. Both create a greater security risk in the o...

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

The Asia-Pacific network security market is bearish without the requisite spendings and interest to call it a growing one; however, one way to improve revenue has been by providing platform-centric complementary network solutions integrated into established platforms like IPS and firewall; including, offering value-added services that take market s...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...

The Asia-Pacific (APAC) WAN Optimization Controller (WOC) market recorded a flat YoY growth in 2013, as the demand for the technology was fairly low due to the weak business environment in the region, which affected enterprises propensity to spend on IT. In addition, the technology also faced growing competition from newer networking technologies ...

The Asia-Pacific application delivery controller market registered a robust growth rate in H1 2012, as the evolution of the ADC into an application-centric delivery platform generated renewed interest in the technology from enterprises. Furthermore, the consolidation of data center as well as green data center initiatives taken by enterprises acted...

The Asia-Pacific (APAC) application delivery controller (ADC) market posted an 8.8% growth on a YoY basis in 2013. The slowdown in the market could be attributed to the weaker business climate in the region, which affected enterprise propensity to spend on IT, as well as resulted in enterprises opting to prioritize investments in other technology s...