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03 Dec 2021  |  Europe  |  Customer Research
2021 Europe SD-WAN End-user Survey Analysis
European Businesses are Rapidly Deploying SD-WAN due to Benefits such as Optimized IT Resources and Improved Business Productivity
In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...
$4,950.00
Special Price $3,712.50 save 25 %
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21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
$4,950.00
Special Price $3,712.50 save 25 %
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16 Jun 2021  |  Europe  |  Customer Research
Frost & Sullivan Cloud User Survey, European Edition, 2020
Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud
The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...
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Special Price $3,712.50 save 25 %
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18 Feb 2021  |  Europe  |  Customer Research
Communications and Collaboration Investment Priorities
IT/Telecom Buyers’ Perspective
This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on comm...
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Special Price $3,712.50 save 25 %
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17 Apr 2015  |  Europe  |  Customer Research
The Future of Unified Communications in the Workplace in Europe
An End-User Perspective
This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improvin...
$2,450.00
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12 Sep 2014  |  Europe  |  Customer Research
2014 European Consumer Perceptions toward Infotainment and Telematics
Willingness to Pay for Infotainment and Telematics
The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...
$20,000.00
Special Price $15,000.00 save 25 %
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26 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Multichannel Customer Contact
The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Cloud Contact Center Solutions
The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Agent Performance Optimization
The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...
$12,500.00
Special Price $9,375.00 save 25 %