Industries Market Research Reports

Readers of the Lab Manager Magazine were invited to participate in an online survey in September 2014. To qualify for survey participation, readers were required to play a role in their laboratory’s purchasing process, be familiar with their laboratories’ product budgets, and represent a laboratory that either uses or plans to use products in o...

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

Strong GDP growth supported by resilient domestic demand, prudent fiscal policies, and improved business sentiments is expected for the North American countries in Q1 2015, regardless of the slowdown and uncertainty in the global economy

North American growth continued to accelerate in Q3 2014 following the strong Q2 performance. The energy sector boom, resulting in low fuel-prices and strong public-sector spending—despite modest consumer spending growth, supported strong economic expansion of the region in Q3 2014. The rise in real wages and dwindling unemployment will keep cons...

North American countries had outperformed expectations in H1 2014. GDPs of the United States and Canada will continue to grow at an average rate of 2 to 2.5 percent in the latter half of 2014. Improved regional trade, strong industrial performance, and higher consumer spending are likely to boost economic growth of the region in the short run. Falt...

This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...

North America’s GDP growth recovered strongly in H1 2014, due to improved domestic demand, reduced fiscal restraints in the United States, and increase in Canadian exports. Manufacturing and energy are likely to remain the primary growth sectors of the region in H2 2014. Faltering emerging market performance is expected to increase FDI flows into...

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...