Industries Market Research Reports

Renewable energy has made strong advances in the power generation fuel mix in many developed and developing nations in the past decade. Energy-hungry nations are increasingly turning to renewables in order to meet their rapidly increasing demand. While some better established sources of renewable power, such as small hydro, biomass, wind, and incre...

This annual global power and energy outlook provides an updated insight of the key developments in the power and energy sector, with particular focus on the significant events in the last 12 to18 months and likely implications for the future. It offers insights on a number of key markets and highlights the growth opportunities and challenges for th...

This study provides a detailed analysis of the key trends affecting the global O&G market over the course of the next decade and beyond, looking at the highest impact issues creating opportunities in the areas of upstream, midstream, and downstream. Despite increasing affinity towards alternate energy sources, O&G will remain the major source for ...

Frost & Sullivan's Annual Global Power Generation Forecasts provide a detailed assessment of the future development of the power industry fuel mix over the next two decades. These reflect Frost & Sullivan's current thinking on the expected development of net capacity additions during the 20122030 period. A global overview looking at key global dev...

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...