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26 Feb 2014  |  Latin America  |  Market Research
Analysis of the Brazilian Cloud Computing Market
Current Scenario and Future Outlook on Cloud Computing in Brazil
In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...
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26 Feb 2014  |  Latin America  |  Market Research
Hot TopicInternet of Things (IoT) World Forum in Barcelona
Cisco Event Analysis
During October 2931, 2013, Cisco hosted the Internet of Things (IoT) World Forum in Barcelona, Spain. This 2 and a half-day event was designed for the official launch of IoT globally, and its focus was to explore the size of the opportunity in key market verticals. This Hot Topic summarizes this event and offers analysis regarding the role of the ...
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25 Feb 2014  |  Latin America  |  Market Research
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
Improving Business Productivity Quickly and at a Lower Cost
In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when comp...
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24 Feb 2014  |  Latin America  |  Market Research
Analysis of the Colombian Cloud Computing Market
Government Action and Service Provider Presence to Inspire Confidence
Colombia hosts one of the most interesting markets for cloud computing in Latin America, with several ICT providers investing by building new datacenters and forging strategic partnerships with strong local participants. This study details the current scenario and future perspectives of the cloud computing market in Colombia, presenting the 2012 ma...
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20 Feb 2014  |  Latin America  |  Market Research
Contact Center's Customer Experience in Brazil
An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management
The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has b...
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20 Feb 2014  |  Latin America  |  Market Research
Update on the Contact Center Outsourcing Services Market in Latin America
Domestic Business Drives Growth in a Highly Concentrated Market
The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue...
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17 Feb 2014  |  Latin America  |  Market Research
Things to Consider before Offering Unified Communications as a Service (UCaaS) in Latin America
What Carriers Need to Know
Unified communications as a service (UCaaS) is gaining traction in the Latin American enterprise space. During 2013, a small number of carriers began going to market with UCaaS and achieved some client wins. Those already offering UCaaS claim that growth prospects are very good and are convinced that this is the path to follow. There is still much ...
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13 Feb 2014  |  Latin America  |  Market Research
Unified Communications and Collaboration (UC&C) in the Cloud in Latin America
Mobility and Video Drive UC&C in the Cloud
The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...
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22 Jan 2014  |  Latin America  |  Market Research
Hot Topic—M2M Status in Latin America
How to Reap the Potentials of M2M Communications: Invest, Partner, and Grow
With average mobile penetration above 120% in Latin America, carriers have turned their attention to machine-to-machine (M2M) as a new revenue source. This study analyzes the current status and future outlook of the cellar M2M connectivity segment in key Latin American markets (Argentina, Brazil, Chile, Colombia, Mexico, and Peru). It analyzes new ...
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21 Jan 2014  |  Latin America  |  Market Research
Hot TopicOpportunity for Information Technology (IT) Companies in the Brazilian Healthcare Market
How IT Trends are Reshaping the Healthcare Industry
The Brazilian healthcare market has been driven by factors such as growth of chronic diseases, increased public and household expenditures, and fast adoption of technologies. As a result of these dynamics, healthcare institutions are pursuing process efficiency and improvements in workflow in order to deal with the increasing demand for services, w...
$1,500.00
Special Price $1,125.00 save 25 %