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16 Jun 2021  |  Europe  |  Customer Research
Frost & Sullivan Cloud User Survey, European Edition, 2020
Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud
The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...
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11 Jun 2021  |  North America  |  Market Outlook
Global Connected Cars Outlook, 2021
With a Revenue Potential of $15-$20 Billion by 2025, the Creation of Software-defined Vehicles and Innovative Business Models is more Critical than Ever
The COVID-19 pandemic has accelerated - rather than affected - growth prospects for the global connected cars market. Technology implementation has increased, and the post-pandemic situation appears to be a positive one for all stakeholders. The pandemic is a blessing in disguise as innovative features such as embedded connectivity, bio-based healt...
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11 Jun 2021  |  North America  |  Market Outlook
Global Light, and Medium and Heavy Commercial Vehicle Outlook, 2021
Growth Strategies to Aid the Market Rebound from Last Year’s Lows Due to COVID-19, with LCV and M&HD Truck Segments Expected to Grow by 10.3% and 5.9%, Respectively, this Year
The trucking industry was not immune to the disruptions in supply chain and falling trade that the global COVId-19 pandemic created. Major markets, such as North America and Latin America, were badly hit, while Europe and India suffered the steepest sales declines. China was the only region to register positive growth across both LCV and M&HD Truck...
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02 Jun 2021  |  Global  |  Megatrends
Growth Opportunities Driven by Top Trends in 2021
COVID-19 will Influence Consumption Behavior, Hyper-personalization, and Emphasis on Digital Health
As people learn to embrace uncertainty, the top trends outlined at the beginning of 2021 will bring about significant changes in the way societies work and live. Changes in user behavior patterns will trigger major growth opportunities influenced by changes in consumption and business models. Emerging advancements in technologies, such as AI and a...
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31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
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30 May 2021  |  North America  |  Market Outlook
Expansion of Regional Air Networks and Clear Legal Frameworks are the Growth Enablers for the Central American Commercial Aerospace Industry, Outlook 2021
Future Growth Potential can be Realized by Leveraging Skilled Labor and Regional Fleets
Central America is a natural vacation destination for North American tourists. However, the regions social and political situation has prevented the regions commercial aerospace industry from realizing its full potential. While most destinations in Central America have decent point-to-point connectivity from major cities, they severely lack intra c...
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28 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
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28 May 2021  |  Global  |  Megatrends
Transformative Mega Trends Enabling Lights Out Manufacturing
Post-pandemic Manufacturing Shifts will Usher Future Growth Potential of ‘Lights Out’ Environment
The COVID-19 pandemic has not only hindered global manufacturing output but has also hastened the shift toward Industry 5.0. Digitalization and automation are rapidly shaping business strategy, with nearly 90% of companies embracing digital transformation in the short term. In an effort to become more resilient and shock-proof, manufacturers, espec...
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26 May 2021  |  Global  |  Market Outlook
Global Commercial UAS Outlook, 2021
Artificial Intelligence and Autonomous Platforms will Drive Adoption of Commercial Drones for a Growing Range of Applications
The commercial unmanned aerial system (UAS) market continues to grow globally and was accelerated in the wake of the COVID-19 pandemic response. Autonomy and artificial intelligence (AI) are, and will remain, the main drivers promoting commercial UAS adoption and associated market growth because autonomous flight reduces the need for expensive manp...
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19 May 2021  |  Global  |  Market Outlook
Global Aftermarket Outlook, 2021
Key Trends and Opportunities that will Shape the Growth Pipeline of the Aftersales Business in 2021 and Beyond
This study identifies the size of the global automotive parts and services aftermarket and its growth opportunities in 2021, based on how the market performed in 2020 during the COVID-19 pandemic. The study provides detailed analysis of key trends influencing the aftermarket, market revenues of major part categories, ownership behavior of customers...
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