Industries

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Latin America faces several waste management problems, with recycling rates that do not exceed 10%, a large number of open-air dumps, high levels of informality in the workplace, and more than 40% of incorrectly managed waste. Finding a solution to this problem is imperative due to new transformative Mega Trends, such as sustainability and the circ...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...

The supply of adequate safe drinking water for the population is a key concern for governments and administrative bodies across the globe. In 2019, the Indian government launched Jal Jeevan Mission (JJM), a project aimed at providing a functional household tap water connection (FHTC) to every rural household in the country by 2024. As part of this ...

The Middle East defense market is in the midst of a transformation driven both by regional and international geostrategic processes and by the changing national security needs of the countries in the region. Among these is the intensification of the Iranian military's emerging challenges, which requires a response in all military clusters. The m...

Latin America faces waste management problems, specifically plastic packaging waste—with annual volumes estimated to be nearly 13.1 million tonnes in 2022 and forecasted to reach 19.7 million tonnes by 2030. As recycling rates in the region do not exceed 10%, the consequences of plastic packaging become evident in the high levels of plastic in la...

Vehicle leasing addresses several challenges associated with an organization's mobility needs, such as vehicle funding, fleet maintenance, and residual risk. Businesses need to focus on their core products and services, leading to outsourcing of support activities related to mobility, ranging from fleet purchasing to remarketing. Unless an expert t...

Stringent emission regulations boost the growth of the emerging EV industry. Supply chain disruptions caused by COVID-19 and the Russo-Ukrainian war have led to a surge in commodity prices, which affected the global automotive value chain. In addition, economic sanctions between multiple countries have complicated the procurement of EV components;...

After two consecutive years of economic contraction in 2019 and 2020, Latin America achieved a ~7% real GDP growth in 2021. Some of the larger Latin American nations are emerging market growth leaders across the globe, and the region is known for its commodity exports, robust trade, and cost-effective labor. Amidst shifting socio-economic trends po...