Industries Market Research Reports

B2B online retail is projected to grow to $6.7 trillion by 2020 due to the rapid migration of manufacturers and wholesalers from legacy systems to open, online platforms. The market is expected to double the B2C online market size and witness much higher transaction volumes. B2B online relationships are expected to move from one-to-many to many-to-...

The objective of this research service is to identify and understand the key Mega Trends in the mechanical test industry that will impact and shape a country’s economy, society, and culture. Frost & Sullivan’s mechanical test program covers a wide range of industrial inspection and monitoring markets and technologies, including non-destructive ...

This study discusses the global communications test equipment market Mega Trends and their impact on the industry in 2020. These Mega Trends present opportunities for companies of all sizes. This study also discusses recent market trends with significant proliferation of smart devices as well as technological trends. The exponential increase of dig...

This study discusses the evolution of various top-emerging industries, to help them drive growth and innovation in a rapidly changing environment. It targets individuals and businesses with a futuristic vision, and analyses key industries with the potential to grow into bigger markets by 2020; it also indicates how these industries will impact exis...

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

This research service sets the stage for visionary thinking by identifying and analyzing one of the upcoming manufacturing technologies. 3-D Printing holds great promise to significantly impact traditional manufacturing practices. This presentation highlights examples of companies that are adopting 3-D printing in their process line, thus elucidati...

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...