Industries Market Research Reports

The outlook study provides an overview of the fleet vehicle leasing market (passenger cars and light commercial vehicles) across Europe. In addition to commentary on key highlights in 2015, the study provides forecast measurements for 2016 for the size of the fleet market and funding choices in the company car market (operational lease, financial l...

Motors are a significant component in most industries, and growth in key infrastructure sectors is likely to spur demand for the OHV market in UAE, KSA, and Qatar. The market has been analyzed in terms of building construction, construction machinery, and material handling. Market dynamics, such as drivers and restraints, competitive environment, a...

This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. ...

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The service provides detailed insights into the logistics expenditure, outsourcing practices, and technology usage trends within 5 key industry sectors in India. Insights into function-wise outsourcing, reasons for outsourcing, criteria for service provider selection, contract periods, and major logistic challenges are also provided. The analysis h...