IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 04 Jun 2025  |  Global  |  Market Research

    Strategic Insights—Intelligent Network Automation

    Integrated AI Automates and Transforms Network Functions

    Intelligent network automation is transforming the enterprise network infrastructure and how networks are managed and optimized. Network services industry participants are developing and integrating AI technologies to automate various network operation processes and tasks. Network operation and management are complex, and automated network function...

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  2. 13 May 2025  |  Global  |  Market Research

    Mobile World Congress, 2025, Seven Key Takeaways

    With AI at Center Stage, Emerging Opportunities in Edge AI, AIoT, and GenAIoT Unfold

    The convergence of disruptive technologies—particularly Artificial Intelligence (AI), Generative Artificial Intelligence (GenAI), fifth-generation wireless (5G), Internet of Things (IoT), and edge computing—drives growth, innovation, and transformational leadership. The Mobile World Congress (MWC) theme for 2025, "Converge. Connect. Create." unders...

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  3. 31 Mar 2025  |  Global  |  Market Research

    Global Artificial Intelligence Information Technology Services Growth Opportunities

    IT Service Providers are Playing an Important Role in Accelerating AI Deployments

    The Global Artificial Intelligence Information Technology Services Growth Opportunities study provides a comprehensive analysis of the current landscape and the future prospects of AI IT services worldwide. It draws on insights from a recent enterprise decision-maker survey and identifies key drivers and restraints shaping the industry globally.Str...

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  4. 10 Jan 2025  |  Global  |  Market Research

    The State of the Cloud - Latin America, 2024

    Highlights from the 2024 Frost & Sullivan Cloud Decision-Maker Survey

    In Latin America, businesses are increasingly adopting cloud computing, artificial intelligence (AI), and machine learning technologies to support their strategic growth. Digital transformation remains strong, with the cloud solidifying its role as a cornerstone of innovation and efficiency across various industries and critical business segments i...

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  5. 08 Jan 2025  |  Global  |  Market Research

    Growth Opportunities in Generative AI Implementation Platforms, Global, 2024-2029

    Advancements in Technology Capabilities and GTM Strategies Drive Business Adoption

    Generative AI implementation vendors have the expertise to tailor complex AI models and capabilities to specific industry needs, ensuring seamless integration and maximizing the value of generative AI tools. The vendors are essential for businesses that lack in-house AI capabilities or want to accelerate their AI adoption journey. They help clients...

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  6. 11 Dec 2024  |  Global  |  Market Research

    Generative AI in Talent Management

    Generative AI Advancements are Driving Transformational Growth Opportunities in the Talent Management Industry

    The human resources function faces significant disruption as artificial intelligence (AI) technologies mature. While the chief human resources officer organization has been adopting digital technologies to drive greater integration, automate processes, and improve workflows, Generative AI (GenAI) now offers the potential to create a transformative ...

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  7. 28 Nov 2024  |  Global  |  Market Research

    Broadcom's Acquisition of VMware is Creating Opportunities in the Virtualization Market

    Vendors with Alternatives are Challenging VMware for Market Influence

    For more than two decades, VMware has dominated the enterprise virtualization market. The company’s hypervisor is a leader for virtualizing enterprise, on-premises workloads. As businesses have migrated to the cloud, VMware has adapted to maintain its leadership by partnering with cloud hyperscalers to offer virtualized cloud solutions that offer...

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  8. 21 Nov 2024  |  Global  |  Market Research

    AI Use Cases

    Opportunities for AI Vendors to Drive Innovation and Growth Through Industry-specific Solutions

    AI has moved from a standalone technology to a core building block that drives global business growth. AI adoption is increasingly critical for international businesses to stay competitive. Improved efficiency and productivity and the need to gain a competitive edge drive the rising adoption of AI among businesses. Understanding AI use cases and a...

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  9. 05 Nov 2024  |  Global  |  Market Research

    Generative AI Transforms Enterprise Virtual Assistant Capabilities

    Unlocking Enterprise Value to Help Fuel Business Growth

    This Frost & Sullivan analysis examines the clinical next-generation sequencing (NGS) industry, covering the different type of products, workflows, and applications for clinical purposes. The global market is projected to grow steadily from 2024 to 2030, achieving significant revenue milestones, driven largely by services and informatics segments. ...

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  10. 30 Oct 2024  |  Global  |  Market Research

    Latin American Data Center Colocation Services Growth Opportunities

    Hyperscale Computing, Edge Computing, and Artificial Intelligence Fuel Demand for Colocation Services

    This Frost & Sullivan study comprehensively analyzes the Latin American data center colocation services market, covering strategic imperatives/challenges, insights, growth drivers and restraints, trends, market sizing and forecasts, competitive landscape, market share, 17 company profiles of the largest participants, and growth opportunities. The g...

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