Unified Communications and Collaboration (UCC) Market

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

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  1. How to Become a Successful UCaaS Provider
    29
    Jun 2018

    How to Become a Successful UCaaS Provider

    Tracking UCaaS Perceptions and Provider Selection Criteria in the U.S. Market

    Region : North America

    Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...
    USD 6,000.00
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  2. Growth Opportunities in the Global Professional Headset Market, Forecast to 2024
    15
    Jun 2018

    Growth Opportunities in the Global Professional Headset Market, Forecast to 2024

    Actionable Strategies to Accelerate Growth in a Transforming Market

    Region : Global

    The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 8.0 percent from 2017 to 2024. PC USB and UCC headsets continue to experience rapid growth, especially binaural cordless stereo UCC headsets, which grew 56.7 percent in 2017 in terms of revenue. Innovation on the consumer side in fields such as weara...
    USD 4,950.00
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  3. The Microsoft Effect
    22
    May 2018

    The Microsoft Effect

    Evaluating Microsoft’s Impact on the Enterprise Communications Ecosystem

    Region : Latin America

    For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing cus...
    USD 1,500.00
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  4. Cloud Communications Providers Boost Portfolios with Contact Center Solutions
    12
    Apr 2018

    Cloud Communications Providers Boost Portfolios with Contact Center Solutions

    An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018

    Region : North America

    The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...
    USD 1,500.00
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  5. Growth Opportunities in the Global Conferencing Services Market, Forecast to 2023
    09
    Mar 2018

    Growth Opportunities in the Global Conferencing Services Market, Forecast to 2023

    Software-based Visual Collaboration Continues to Drive Growth

    Region : North America

    The global conferencing Services market experienced a growth of 4.6 percent and garnered revenues of $8.0 billion in 2016. The maturity of audio conferencing services combined with the growth of VoIP access at the expense of PSTN, and the shift from attended to automated audio conferencing compressed the demand for stand-alone audio conferencing wh...
    USD 4,950.00
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  6. Growth Opportunities for Video Conferencing in Huddle Rooms, Global, Forecast to 2022
    02
    Feb 2018
    Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaboration, it’s time to take a closer look at huddle rooms and the growth opportunities in this mar...
    USD 3,000.00
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  7. Impact of the Star2Star and Blueface Merger
    25
    Jan 2018

    Impact of the Star2Star and Blueface Merger

    Strategic Implications for Star2Star, Blueface, Channel Partners and UCaaS Competitors

    Region : North America

    On January 3rd, 2017, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface to form an entity with a market value estimated at $500 million (representing a multiple of current revenues). The new entity’s legal name will be StarBlue; however, the two companies will continue to operate under their original brands in...
    USD 1,500.00
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  8. Impact of the Cisco-BroadSoft Acquisition on the UCaaS Ecosystem
    14
    Nov 2017

    Impact of the Cisco-BroadSoft Acquisition on the UCaaS Ecosystem

    Strategic Implications for Cisco, Technology Partners, Service Providers, Platform Vendors and End Customers

    Region : Global

    On October 23rd, 2017, BroadSoft announced its impending acquisition by Cisco, which marked the unified communications as-a-service (UCaaS) industry’s crossing of the Rubicon. With its inception in 1998, BroadSoft heralded the rise of cloud/hosted services and, for almost two decades, symbolized the next generation of business communications, sta...
    USD 1,500.00
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  9. Global Video Conferencing Endpoints and Infrastructure Market, Forecast to 2021
    09
    Nov 2017
    Video conferencing adoption is on the rise driven by cloud services, focus on simplification, and lower-prices. As video conferencing becomes an integral part of organizations' digital transformation strategy, the user demand continues to expand. Currently standing at less than 5 percent penetration rate, growth in the future will be driven by a st...
    USD 1,500.00
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  10. Global Audio Conferencing Endpoints Market, Forecast to 2021
    27
    Sep 2017

    Global Audio Conferencing Endpoints Market, Forecast to 2021

    The Huddle Room Era Provides Growth Opportunities for Tabletop Audio Conferencing Endpoints

    Region : Global

    Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow...
    USD 4,950.00
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