The IT infrastructure requirements of enterprises are growing at a rapid pace. IT is becoming a critical, non core activity of enterprise business operations. Organizations are exploring solutions that would enable them to stay ahead of the curve by adoption of the latest technology but still being conservative with the expenditure. As a result, organizations are looking forward to engage service providers that can provide them with adequate levels of service guarantees, transform to an operating expense model, and leverage on the expertise of the service provider.
This executive insight describes the trend of the shifting engagement of service providers from basic infrastructure hosting services to value added managed services.