Themes Market Research Reports
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
$3,000.00 -
09 Sep 2021  |  Asia Pacific  |  Tracker
Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services Market Growth
Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes
In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...
$4,950.00 -
31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00 -
28 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
$4,950.00 -
07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00 -
27 Jan 2021  |  North America  |  Tracker
Artificial Intelligence Powering the Global Medical Imaging Market
Efficiency Tools and Workflow Optimization to Drive Future Growth Potential
The medical imaging and informatics industry is evolving, with vendors launching new products and solutions every other day. As the reimbursement environment transitions from fee-for-service to value-based payment, vendors business models and value propositions are changing. New evidence on the use of specific imaging techniques is influencing chan...
$7,500.00 -
18 Jun 2020  |  North America  |  Tracker
5G Monetization—A Critical Need for Next-generation Cellular Networks, 2020
Cloud-native and Microservice-oriented Technologies are Essential for 5G Monetization
5G represents a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will deliver a potent combination of network capabilities and flexible options for network deployments, servic...
$3,000.00 -
29 Jan 2020  |  North America  |  Customer Research
Voice of Customer Analysis on Connected Car Services in the United States, 2018
Flexible Access to Telematics Services will be the Preferred Subscription Model in Future
This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...
$4,950.00