Themes Market Research Reports

This report presents the findings of the survey conducted by Frost & Sullivan to understand fleet & asset tracking and shipment monitoring in Japan’s logistics service delivery market. The survey includes responses from decision-makers and key influencers in the fleet and logistics asset and shipment monitoring space associated with multinational...

This report presents the findings of the survey conducted by Frost & Sullivan to understand fleet & asset tracking and shipment monitoring in the Australian logistics service delivery market. The survey includes responses from decision-makers and key influencers from multinational and local organizations directly involved in fleet & logistics asset...

Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...