Update on the Contact Center Outsourcing Markets in Latin America, 2014

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

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The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.

Table of Contents

Update on the Contact Center Outsourcing Markets in Latin America, 2014Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary—Market Engineering MeasurementsMarket OverviewResearch Scope and DefinitionsResearch Scope and Definitions (continued)Research Scope and Definitions (continued)Delivery and Staffing ModelsKey Questions This Study Will AnswerLooking Ahead: Drivers and RestraintsDrivers and RestraintsDrivers ExplainedDrivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Market StatusLatin American Contact Center Outsourcing Services Market—Revenue Breakdown by CountryLatin American Contact Center Outsourcing Services Market—Revenue ForecastLatin American Contact Center Outsourcing Services Market—Outsourced Workstations ForecastLatin American Contact Center Outsourcing Services Market—Revenue Forecast by OriginLatin American Contact Center Outsourcing Services Market—Revenue Breakdown by OriginLatin American Contact Center Outsourcing Services Market—Revenue Forecast for Offshoring Markets by RegionLatin American Contact Center Outsourcing Services Market—Offshoring Markets DiscussionMarket Share and Competitive AnalysisCompetitive Analysis—Market ShareCompetitive Analysis—Market Share (continued)Competitive Analysis—Market Share (continued)Competitive Environment—Tier of CompetitionOutsourced Contact Center ServicesLatin American Contact Center Outsourcing Services Market—Revenue Breakdown by Vertical MarketLatin American Contact Center Outsourcing Services Market—Revenue by Channel of ContactLatin American Contact Center Outsourcing Services Market—Revenue by Interaction ChannelLatin American Contact Center Outsourcing Services Market—Revenue Forecast by Service TypeLatin American Contact Center Outsourcing Services Market—Revenue Breakdown by ServiceThe Last WordThe Last Word—5 Big Predictions Legal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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