Update on the Contact Center Outsourcing Markets in Latin America, 2014

Update on the Contact Center Outsourcing Markets in Latin America, 2014

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

RELEASE DATE
16-Dec-2014
REGION
Latin America
Research Code: 9AC4-00-06-00-00
SKU: IT00304-LA-MR_01410

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Description

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.

Table of Contents

Executive Summary

Executive Summary (continued)

Executive Summary—Market Engineering Measurements

Research Scope and Definitions

Research Scope and Definitions (continued)

Research Scope and Definitions (continued)

Delivery and Staffing Models

Key Questions This Study Will Answer

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Country

Latin American Contact Center Outsourcing Services Market—Revenue Forecast

Latin American Contact Center Outsourcing Services Market—Outsourced Workstations Forecast

Latin American Contact Center Outsourcing Services Market—Revenue Forecast by Origin

Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Origin

Latin American Contact Center Outsourcing Services Market—Revenue Forecast for Offshoring Markets by Region

Latin American Contact Center Outsourcing Services Market—Offshoring Markets Discussion

Competitive Analysis—Market Share

Competitive Analysis—Market Share (continued)

Competitive Analysis—Market Share (continued)

Competitive Environment—Tier of Competition

Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Vertical Market

Latin American Contact Center Outsourcing Services Market—Revenue by Channel of Contact

Latin American Contact Center Outsourcing Services Market—Revenue by Interaction Channel

Latin American Contact Center Outsourcing Services Market—Revenue Forecast by Service Type

Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Service

The Last Word—5 Big Predictions

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.
More Information
No Index Yes
Podcast No
Author Sebastian Menutti
Industries Information Technology
WIP Number 9AC4-00-06-00-00
Is Prebook No