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A Perspective on UCC Services Adoption and Benefits
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Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of managing and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the organization to pursue broader business objectives. Opportunities are available for hosted and managed service providers to relieve some of the burden on in-house IT staff and enable them to focus on more strategic tasks, thus helping customer organizations gain a competitive advantage.
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