Search results for: 'optimization in retail'

The inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing goods, since companies cannot retrieve their produ...

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

Retail health providers fill the traditional healthcare void by offering healthcare services, such as pharmacy, preventive care, urgent care, chronic condition management, vaccinations, telehealth, wellness, and an emerging focus on women’s health. High cost is a barrier to healthcare and medication access, affecting uninsured and aged populations ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

31 Oct 2017  |  North America  |  Market Research

Future of Tire Retailing in North America and Europe, Forecast to 2023

Online Sales of Replacement Tires to Account for Approximately $11 Billion in Revenue in 2023

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The report discusses the future of tire retail in North America and Europe and covers Class 1-3 replacement tires in passenger cars. The aim of the study is to envision the Future of tire retailing for the automotive aftermarket in North America and Europe. It discusses the demand forecast (2017-2023) in terms of volume (million units) and value ($...

The primary goal of this research is to establish how OTT platforms, publishers, and broadcasters think about optimizing video delivery. The study looks at which enhanced experiences are the most important and across which devices customers are most interested in deploying them. With consumers having more choices than ever when it comes to vide...

The retail-distribution segment in the North American automotive parts aftermarket comprises four main retailers and distributors, namely, AutoZone, Advance Auto Parts, National Automotive Parts Association (NAPA), and O’Reilly Auto Parts. In addition, it also has distributors and mass merchants, such as the Canadian Tire Corporation, Inc., Uni-Sel...

As the electric vehicle (EV) industry evolves, Chinese EV OEMs are poised to enhance their dominance globally. Geographic expansion is becoming inevitable for most established Chinese EVs and start-up OEMs as competition intensifies in China s EV industry. This Frost & Sullivan analysis provides an overview of the global retail approaches of Chines...