Digital Transformation Meets the Contact Center
Digital Transformation Meets the Contact Center
What Companies Need to Know to Survive in a Digital World
RELEASE DATE
05-Oct-2016
05-Oct-2016
REGION
North America
North America
Research Code: 9857-00-73-00-00
SKU: IT03206-NA-MR_19416
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT03206-NA-MR_19416
Description
Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and its use. This market insight will examine the changes that digital transformation is having on customer care, technology providers, and the steps that forward thinking companies need to take to fully embrace it.
Table of Contents
Digital Transformation Meets the Contact Center
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Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and its use. This market insight will examine the changes that digital transformation is having on customer care, technology providers, and the steps that forward thinking companies need to take to fully embrace it.
No Index | No |
---|---|
Podcast | No |
Author | Nancy Jamison |
Industries | Information Technology |
WIP Number | 9857-00-73-00-00 |
Is Prebook | No |