Frost Radar™: Global Business Process Management Services, 2022
Frost Radar™: Global Business Process Management Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
01-Nov-2022
North America
Frost Radar
Description
The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies.
Growth across the global BPM services market has accelerated competition and forced service providers to differentiate themselves. Service providers must continuously innovate and spend on next-generation technology research and development (R&D) to deliver on end-users’ changing expectations and demands. To be successful, service providers need to specialize in new technologies to create value for their clients and deliver on measurable business outcomes. Service providers must showcase their digital technology capabilities, value proposition, and industry-specific use cases that highlight the outcomes achieved for their clients.
In a field of more than 200 global and local industry participants, including more than a dozen smaller companies that either are exploring the market or have recently entered it, Frost & Sullivan identified 16 companies as the market powerhouses for this Frost Radar™ analysis: Accenture, Automatic Data Processing (ADP), Cognizant, Concentrix, Conduent, EXL Service Holdings (EXL), Genpact, HCL Technologies, Hexaware, Infosys BPM, Sitel Group, Tata Consultancy Services (TCS), Tech Mahindra, Teleperformance, transcosmos, and Wipro.
Author: Sherrel Roche
RESEARCH: INFOGRAPHIC
This infographic presents a brief overview of the research, and highlights the key topics discussed in it.Click image to view it in full size
Table of Contents
The Strategic Imperative
The Strategic Imperative (continued)
The Growth Environment
The Growth Environment (continued)
The Growth Environment (continued)
Frost Radar™: Global Business Process Management Services Market
Frost Radar™: Competitive Environment
Frost Radar™: Competitive Environment (continued)
Frost Radar™: Competitive Environment (continued)
Accenture
Automatic Data Processing (ADP)
Cognizant
Concentrix
Conduent
EXL Service Holdings (EXL)
Genpact
HCL Technologies (HCL)
Hexaware
Infosys BPM
Sitel Group
Tata Consultancy Services (TCS)
Tech Mahindra
Teleperformance (TP)
transcosmos
Wipro
Strategic Insights
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Frost Radar™: Benchmarking Future Growth Potential
Frost Radar™: Benchmarking Future Growth Potential
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Deliverable Type | Frost Radar |
---|---|
Author | Sherrel Roche |
Industries | Information Technology |
No Index | No |
Is Prebook | No |
Podcast | No |
WIP Number | PD42-01-00-00-00 |