Indonesia CRM Customer Satisfaction Analysis

Indonesia CRM Customer Satisfaction Analysis

RELEASE DATE
26-Dec-2005
REGION
Asia Pacific
Deliverable Type
Customer Research
Research Code: 4Z87-01-00-00-00
SKU: IT02449-EU-CR_15812
AvailableYesPDF Download

$3,950.00

Special Price $2,962.50 save 25 %

In stock
SKU
IT02449-EU-CR_15812

$3,950.00

$2,962.50save 25 %

DownloadLink
ENQUIRE NOW

Description

The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Indonesia. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process. Further the study also conducts top of the mind vendor analysis in the Indonesia CRM market.

Table of Contents

CRM Software Market

  • CRM Software Market Overview

Demographics of the Sample

  • Key Highlights
  • Level of CRM Software Implementation
  • CRM Software Adoption by Product Segment
  • CRM Software Adoption by Vertical
  • Vendor Presence
  • Tenure of Implementation of CRM Software
  • Number of Users of CRM Software
  • Number of Locations
  • User Licenses across CRM Software Segments
  • Organisation Level of Implementation
  • CRM usage by Employee Level

Business Challenges

  • Key Highlights
  • Critical Business Challenges

Vendor Selection Criteria

  • Key Highlights
  • Vendor Selection Criteria

Purchase Triggers for CRM Software Deployment

  • Key Highlights
  • Purchase Triggers for CRM
  • Influencers of CRM Purchase

Level of Customer Satisfaction

  • Key Highlights

Loyalty Assessment

  • Key Highlights
  • Repeat Purchase
  • Commitment to Vendors

Analysis of Satisfaction Level versus Loyalty

  • Statistical Analysis
The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Indonesia. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process. Further the study also conducts top of the mind vendor analysis in the Indonesia CRM market.
More Information
Deliverable Type Customer Research
No Index Yes
Podcast No
WIP Number 4Z87-01-00-00-00
Is Prebook No