Indonesia CRM Customer Satisfaction Analysis

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The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Indonesia. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process. Further the study also conducts top of the mind vendor analysis in the Indonesia CRM market.

Table of Contents

Indonesia CRM Customer Satisfaction Analysis, Indonesia CRM Customer Satisfaction AnalysisCRM Software MarketCRM Software Market OverviewDemographics of the SampleKey HighlightsLevel of CRM Software ImplementationCRM Software Adoption by Product SegmentCRM Software Adoption by VerticalVendor PresenceTenure of Implementation of CRM SoftwareNumber of Users of CRM SoftwareNumber of LocationsUser Licenses across CRM Software SegmentsOrganisation Level of ImplementationCRM usage by Employee LevelBusiness Challenges Key HighlightsCritical Business ChallengesVendor Selection CriteriaKey HighlightsVendor Selection CriteriaPurchase Triggers for CRM Software DeploymentKey HighlightsPurchase Triggers for CRMInfluencers of CRM PurchaseLevel of Customer SatisfactionKey HighlightsLoyalty AssessmentKey HighlightsRepeat PurchaseCommitment to VendorsAnalysis of Satisfaction Level versus LoyaltyStatistical Analysis




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