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18 Jun 2015  |  South Asia, Middle East & North Africa  |  Market Research
Contact Center Applications Market in India CY 2014
Customer Experience and Omnichannel Interaction Leading to High Adoption
This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and im...
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16 Apr 2015  |  Africa  |  Market Research
The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue
The Key Decision Maker must also be an Innovation Expert and a Service Broker
The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...
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27 Jan 2015  |  Africa  |  Market Research
Top 10 ICT Trends for Africa in 2015
Future ICT Trends and Growth Opportunities in Africa
The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...
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17 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research
Omnichannel Customer Interaction Solutions in India
Seamless Interactive Experience Leading to Customer Retention
Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omni...
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20 Nov 2014  |  South Asia, Middle East & North Africa  |  Market Research
The Managed Security Services (MSS) Market in the Gulf Cooperation Council (GCC) Countries
Hosted MSS and Cloud Services To Witness Strong Growth
The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...
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21 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research
Indian Analytics Software Products
Exponentially Increasing Volumes of Enterprise Data Create Opportunity for Niche Analytics Products
As data multiplies, the need for enterprises, irrespective of industry vertical or operation scale, also grows. Organizations are embracing analytics solutions and investing time and money to adopt a holistic approach to business and data analysis. As business analytics expands in the global economy, the market for analytics software will continue ...
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19 Aug 2014  |  Africa  |  Market Research
Overall Cloud Computing Market in South Africa and Kenya
Market Set for Exponential Growth as Enterprises Move to Outsource Services
This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...
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16 Jul 2014  |  South Asia, Middle East & North Africa  |  Market Research
Emerging Trends in the Network Security Market in India, CY 2013
Advanced Threat Landscape will Give Rise to Increased Network Security Spending
Even though 2013 was a challenging year because of the economic slowdown and rupee depreciation, the overall demand for network security from enterprises remained robust. The market is expected to continue the growth momentum in the short to medium terms, as enterprises are likely to deploy security solutions due to the growing need for regulatory ...
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11 Jul 2014  |  Africa  |  Market Research
Best Practices for Cloud Computing in South Africa and the Real Business Impact
Understanding Enterprise Migration Paths to the Cloud
This research study provides comprehensive insight into best practices related to the migration of enterprise systems from traditional, premise-based environments to the cloud. Cloud computing has become more prominent in South Africa in recent years, and enterprises are evaluating and benchmarking different cloud strategies. The study also examine...
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17 Jun 2014  |  South Asia, Middle East & North Africa  |  Market Research
Evolving Hosted Unified Communications Services Market in India FY 2014
The Bring Your Own Device Phenomenon is Expected to Drive the Market in the Near Future
The bring your own device (BYOD) phenomenon is expected to positively influence the adoption of unified communications over the next few years. The market segments covered in this study are hosted services for audio conferencing, managed video conferencing, software video conferencing, Web conferencing, call center, email, and voice. Verticals cove...
$1,500.00
Special Price $1,125.00 save 25 %