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16 Feb 2017  |  South Asia, Middle East & North Africa  |  Market Research
India Hosted/Cloud Contact Center Market Update
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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29 Jul 2015  |  Africa  |  Market Research
Analysis of the South African Contact Centre Market
The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market
To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...
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03 Jul 2015  |  South Asia, Middle East & North Africa  |  Market Research
Network Security Market in India CY 2014
Advanced, Sophisticated, and Targeted Attacks Leads to Higher Adoption of Network Security Solutions
In the last few years, there have been organised security breaches in the Indian subcontinent that have caused data losses worth millions of dollars. Organisations in the region have started to realise that these sophisticated attacks not only affect their business continuity and agility but also tarnish their brand image. Consequently, companies a...
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18 Jun 2015  |  South Asia, Middle East & North Africa  |  Market Research
Contact Center Applications Market in India CY 2014
Customer Experience and Omnichannel Interaction Leading to High Adoption
This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and im...
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16 Apr 2015  |  Africa  |  Market Research
The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue
The Key Decision Maker must also be an Innovation Expert and a Service Broker
The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...
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27 Jan 2015  |  Africa  |  Market Research
Top 10 ICT Trends for Africa in 2015
Future ICT Trends and Growth Opportunities in Africa
The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...
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15 Nov 2013  |  South Asia, Middle East & North Africa  |  Market Research
IT Service Opportunities in the Indian Automotive Sector
Increasing Business Transformation Drives Opportunities for IT Services
This research service analyzes IT service opportunities in the Indian automotive sector. The key driver for the growth of IT services in the sector is increased spending by large OEMs. Streamlining their supply chain, better customer connect, and the need for real-time availability of information across the value chain have all played a crucial rol...
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06 Sep 2013  |  South Asia, Middle East & North Africa  |  Market Research
State of Cloud Computing Security in the UAE
IT Spending Habits and Future Outlook of Cloud Customers in the UAE
This study provides an overview of the cloud security market in the UAE. Besides the cloud security market, it also assesses the cloud market in general. The study looks at the main challenges, drivers and restraints for this market. It estimates market size and growth rate and provides overviews of key market participants. The key strength of the ...
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18 Apr 2013  |  South Asia, Middle East & North Africa  |  Market Research
Data Centre Market in Gulf Cooperation Council Countries
Shift from CAPEX to OPEX Drives the Uptake of Data Centre Services
This study provides an overview of the data centre market in the Gulf Cooperation Council (GCC) countries. It focuses on two market segmentsmanaged hosting and colocationand provides an overview of cloud services status in the region. It looks at the main drivers and restraints faced in individual markets and the GCC market as a whole. The study ...
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21 Mar 2013  |  Africa  |  Market Research
Cloud Networking: A Growing Opportunity for CSPs in South Africa
CSPs to Drive the Hosted Contact Centre Market
The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to clo...
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