Industries Market Research Reports

This study provides an overview of the data centre market in the Gulf Cooperation Council (GCC) countries. It focuses on two market segmentsmanaged hosting and colocationand provides an overview of cloud services status in the region. It looks at the main drivers and restraints faced in individual markets and the GCC market as a whole. The study ...

Companies continue to consolidate data from disparate enterprise and contact center applications and systems with the goal of improving agent performance. Still, end-to-end analytics capturing the entire customer experience remains elusive. Indeed, the majority of contact centers are not harnessing all the data sources available to them. This marke...

Increasingly complex security threats, growing dependence on e-mail and web applications among businesses, an increasing number of employee-owned devices and the growth of MSSPs were the primary drivers for the content security market in the UAE. The market is presently in the growth stage. While the service providers and BFSI verticals remained th...

The market insight contains a summary of economic conditions, regulatory challenges, and contact center budget considerations (drivers and restraints). This includes analyst conclusions and recommendations. This research study also provides Frost & Sullivan insight into mobile communication application development in the contact center market.

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.

The contact center industry has been pushing the use of social media for over three years. However, adoption of social media as a fully-developed channel has not kept up with the hype. Now, with the help of vendors marketing into this space, customer contact organizations are developing this new channel, using intelligence gleaned from it across th...

Despite a state of maturity, the endpoint security market continues to evolve along with the threat landscape, as threats increase in complexity and sophistication. Further affecting the market is a strong influx of increased usage of personal mobile devices within corporate environments. This research service covers the global endpoint security pr...

Customers are increasingly using mobile devices to interact with companies. This trend represents a significant opportunity for organizations to develop customer contact applications that enrich the customer experience. Organizations also are grappling with some of the challenges inherent in the use of mobile devices. This Market Insight examines m...