Industries Market Research Reports

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

Based on a survey of 1,028 key Frost & Sullivan customers conducted across Europe in the 4th quarter of 2014, this market insight highlights the hot topics for growth identified in the Information & Communication Technologies (ICT) sector for 2015. Data and opinions of key stakeholders, combined with analysis and commentary from Frost & Sullivan in...

15 Apr 2015  |  North America  |  Market Research

SIEM and Log Management Global Market Analysis

All Information Becomes Actionable

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Security information event management (SIEM) and log management (LM) products have been used traditionally by organizations for compliance reporting and auditing. SIEM/LM are integral to advanced persistent threat defense (APT) as statistical baselines can be established to monitor enterprise networks for anomalous behavior. SIEM can be the last ch...

Recent Frost & Sullivan research identifies the Internet of Things (IoT) as one of the most important Mega Trends for todays organizations to consider. IoT-enabled devices are programmed to alert the users to anomalies which could indicate problems that require immediate attention. Users reach into data repositories to uncover causes and obtain in...

Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, todays customers are more anxious and demanding com...

Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers and companies communications needs. WebRTC allows customers and agents to make and receive voice and video calls and share files within their browsers windows But customer contact organizations face challenges in fully capita...

One of the lesser known product verticals within the streaming media industry includes a subset of vendors who offer stream optimization technology. Even though their solutions differ greatly, the ultimate goal is to reduce the size of video bitrates without reducing quality. However, the key challenge they face is the lack of clarity, mostly as a ...

The Internet of Things is an emerging concept based on the vision of a fully connected world. Seamless connectivity between things, people, processes, and data anywhere, anytime, and in any condition is the ultimate goal. This market insight maps the Latin American IoT market by presenting a market overview, opportunities for several industry verti...