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14 Dec 2022  |  Asia Pacific  |  Customer Research
Voice of the Customer: Health Wellness and Wellbeing Services in Cars, China
Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the Chinese Passenger Vehicle Market
Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice...
$4,950.00 -
07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
$4,950.00 -
31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...
$4,950.00 -
31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00 -
28 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
$4,950.00 -
07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00 -
12 Nov 2019  |  Asia Pacific  |  Customer Research
End User Priorities in Digital Transformation, Asia-Pacific, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...
$4,950.00 -
11 Sep 2013  |  Asia Pacific  |  Megatrends
Asia-Pacific Buildings Sector: Macro to Micro Implications of Mega Trends to 2025
Building Reformation is a New Form of Economic and Green Growth in Asia-Pacific
This study provides insights into key mega trends for the buildings sector in Asia-Pacific. Global mega trends such as urbanization and economic and technological development are changing the demographics and financial outlook in Asia-Pacific, and will shape the region’s buildings sector. The trends examined are, broadly, building construction, a...
$3,500.00 -
30 Jul 2013  |  Asia Pacific  |  Megatrends
Asia-Pacific Environmental Sector - Macro to Micro Implications of Mega Trends till 2025
Long-term Returns are Expected Due to Sector Resilience
This study provides an insight into the key Mega Trends regarding the environmental sector in Asia-Pacific. Global Mega Trends, such as urbanization and economic and technological development, are changing the demographics and financial outlook in Asia-Pacific, and these will in turn shape the regions environmental sector. The macro implications e...
$3,500.00 -
15 Apr 2013  |  Asia Pacific  |  Megatrends
Strategic Analysis of the Chinese Electric Vehicle Market
China Likely Among the Top Three Regions for Electric Vehicles by 2020
This research service discusses current and future potential of the Chinese electric vehicle (EV) industry. It provides a strategic overview of the Chinese EV market, including key technology trends, market drivers, and restraints for EVs and relevant charging infrastructure. Market size and forecasts of the EV market by OEM, model, and segment, as...
$3,500.00