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  1. 03 Aug 2022  |  North America  |  Customer Research

    US SD-WAN Enterprise Survey: Adoption Trends by Business Size

    SD-WAN Forms the Foundation to Digital Transformation Initiatives

    In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...

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  2. 29 Jun 2022  |  North America  |  Customer Research

    Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022

    Employee Experience (EX) Becomes a Top Business Priority

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

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  3. 27 Jun 2022  |  North America  |  Market Outlook

    Global Coach and Bus Growth Outlook, 2022

    Strong Growth for Zero Emission Buses in Europe and North America but Global Bus Market to Shrink Due to China

    The COVID-19 pandemic continued to have a global impact in 2021, with transit and bus operators facing financial constraints as daily commuting declined and people shifted to personalized transport to avoid infections. However, with vaccination drives underway, ridership is likely to increase in 2022. India and Latin America are candidates for stro...

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  4. 15 Jun 2022  |  North America  |  Customer Research

    Future of Hybrid Work—Investment Priorities for the Workplace and Video Conferencing

    IT Decision Makers Reveal Investment Plans For 2022 and Beyond

    The workplace is being rewired and the opportunity is immense. The last two years have revealed that employees can be equally, if not more, productive working from home. This has led to permanent shifts in the relevance of the physical office and the role of remote work in the workplace. The next phase of re-imagining hybrid work is, however, not ...

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  5. 13 Jun 2022  |  North America  |  Market Outlook

    Global Electric Vehicles Outlook, 2022

    Competitive Intensity of Leading Manufacturers will Lead to more than 11.1 Million EVs Sold Globally

    In 2021, of 6.7 million units sold, 70.7% were BEVs, and 29.1% were PHEVs. Global EV penetration increased from 4.4% in 2020 to 8.8% in 2021. APAC recorded a 151.7% YoY growth, the highest among others, helping it widen the gap between itself and Europe in 2021. Tesla retained the leadership with sales of 936,172 units, followed by the VW Group wit...

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  6. 08 Jun 2022  |  North America  |  Market Outlook

    Global Automotive Aftermarket Outlook, 2022

    Aging Vehicle Population Will Be a Primary Driver for Replacement Demand in the Aftermarket

    The automotive aftermarket 2022 outlook report examines the qualitative and quantitative aspects of the automotive aftermarket in 2021 by evaluating its performance and identifying the various trends that impacted demand for replacement parts, repair, and maintenance, particularly in the aftermath of the COVID-19 outbreak in 2020. It does an indept...

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  7. 07 Jun 2022  |  North America  |  Customer Research

    Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry

    Rich-media Collaboration, Omnichannel Contact Center, UCC Integration with Vertical-specific Solutions Help To Serve Customers Efficiently

    Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

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  8. 12 May 2022  |  North America  |  Customer Research

    Growth Opportunities for Global Travel and Hospitality Customer Engagement

    Transformational Growth for Digitally-enabled Destinations and Experiences in the Post-pandemic Scenario

    Customer service underpins success in the travel and hospitality (T&H) industry. Undoubtedly, more than in any other industry, the voice of the customer expressed in rankings and reviews takes a prominent role. T&H organizations are streamlining several internal processes (including mobile and digital touchpoints) and empowering customers with a...

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  9. 10 May 2022  |  North America  |  Market Outlook

    Global Light, Medium, and Heavy Commercial Vehicle Outlook, 2022

    Plummeting Demand in China will Contribute to a Contraction in Medium- and Heavy-duty Truck Sales

    All regions except for China (which contributes annual sales volumes averaging about 40%) witnessed growth in commercial vehicle sales in 2021, indicating a return to normalcy after a dismal 2020. Despite COVID-19 virus surges in some places, the overall sentiment for the year remained positive. Frost & Sullivan expects the global market to grow ev...

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  10. 10 May 2022  |  North America  |  Market Outlook

    Global Passenger Car and Light Commercial Vehicle Powertrain Growth Outlook, 2022

    Emission Reduction and Fuel Economy Requirements Continue to Steer the Industry Toward Electrification

    With concern about global warming increasing with each passing day, a primary focus of governments and the automotive industry has shifted from improving fuel economy to reducing emissions. Fuel economy has become secondary. Powertrain electrification initiatives have intensified, while efforts to improve in-cylinder process and exhaust aftertreatm...

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