Industries Market Research Reports

Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

31 Aug 2021  |  Asia Pacific  |  Customer Research

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

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This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

14 Mar 2017  |  Asia Pacific  |  Megatrends

Future of ASEAN, Forecast to 2025

Potential Contribution of the Integration of 10 SEA Nations to Regional Growth and New Opportunities across Sectors

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ASEAN’s GDP is forecast to increase from $2.4 Trillion in 2015 to $5.2 Trillion in 2025, largely due to the ongoing implementation of the AEC. This study examines the potential contributions of this integration to regional growth by analysing the impact of various Mega Trends and expanding on the predictions for each sector. It also analyses the ...

10 Dec 2015  |  Asia Pacific  |  Megatrends

Top 10 Smart Cities of Asia-Pacific by 2025

An Overview of the smart city landscape

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Asia-Pacific is a frontier of growth, development, and activity having quickly embraced disruptive trends in its journey to grow. This ecosystem depicts an eclectic mix of cities. This research service explores the dynamics, plans, and trends in the developments of smart cities in the Asia-Pacific region. It explores how governments, companies, and...

The research service sets the stage for visionary thinking by identifying and analyzing various Mega Trends in Indonesia that will impact and shape the country’s economy, society, and culture. For the purpose of this study, Mega Trends are categorized as urbanization, society, economy, technology, infrastructure, business, health and wellness, an...