Industries Market Research Reports
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30 Dec 2014  |  North America  |  Customer Research
2015 Global Laboratory Products Purchasing Trends
End-user Perspective
Readers of the Lab Manager Magazine were invited to participate in an online survey in September 2014. To qualify for survey participation, readers were required to play a role in their laboratory’s purchasing process, be familiar with their laboratories’ product budgets, and represent a laboratory that either uses or plans to use products in o...
$6,950.00
Special Price $5,212.50 save 25 %
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23 Dec 2014  |  North America  |  Customer Research
Customer Engagement in Retail and Consumer in Europe and North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
$12,500.00
Special Price $9,375.00 save 25 %
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17 Dec 2014  |  North America  |  Tracker
Q3 2014 North American Mobile Trackers
Continued Growth of Smartphones, Mobile Computing, and M2M Communications
The attached tracker presents mobile communications metrics for Tier I mobile operators in the United States, and the Canadian mobile communication market. In addition, statistics on mobile subscribers, connected devices, smartphone penetration, service and data revenue (including the average voice and data revenue per user), equipment revenue, pre...
$4,950.00
Special Price $3,712.50 save 25 %
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12 Dec 2014  |  South Asia, Middle East & North Africa  |  Customer Research
Tenth Annual Indian Logistics Industry Benchmarking Study
LSPs Fall below End-user Expectations for Key Performance Metrics
This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. ...
$10,000.00
Special Price $7,500.00 save 25 %
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27 Nov 2014  |  Asia Pacific  |  Tracker
Asia-Pacific Enterprise Telephony Market H1 2014 Tracker
Unified Communications as a Service Disrupts the Market
This Asia-Pacific enterprise telephony market tracker analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and important customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet Protocol (IP) PBX...
$15,000.00
Special Price $11,250.00 save 25 %
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30 Oct 2014  |  North America  |  Tracker
Q2 2014 North American Mobile Trackers
Continued Adoption of 4G Smartphones, Tablets, and Mobile Computing Devices
The attached tracker presents mobile communications metrics for Tier I mobile operators in the United States, and the Canadian mobile communication market. In addition, statistics on mobile subscribers, connected devices, smartphone penetration, service and data revenue (including the average voice and data revenue per user), equipment revenue, pre...
$2,450.00
Special Price $1,837.50 save 25 %
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29 Oct 2014  |  North America  |  Customer Research
2014 US Auto Technicians' ChoiceReplacement Parts
Industry Convergence and Growth in the US Automotive Aftermarket
This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...
$20,000.00
Special Price $15,000.00 save 25 %
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15 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Government and Education in Europe and North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
$12,500.00
Special Price $9,375.00 save 25 %
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10 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Healthcare in Europe and North America
Healthcare Vertical
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
$12,500.00
Special Price $9,375.00 save 25 %
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22 Sep 2014  |  North America  |  Customer Research
Global Next-generation Sequencing Trends
An End-user Perspective
The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...
$3,950.00
Special Price $2,962.50 save 25 %