1. 30 Dec 2022  |  Global  |  Customer Research

    The Current State of the Internet of Things—Continuity and Change, Commonalities, and Fragmentation

    Highlights from the Annual Frost & Sullivan Global IoT Survey

    In this second annual Frost & Sullivan IoT user survey, we begin to gain a longitudinal understanding of continuity and change. A total of 606 respondents participated in the survey conducted in Q3 2022, with IT and Business Decision makers responsible for Respondents representing a range of industries, organization sizes, and global regions. ...

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  2. 23 Dec 2022  |  Europe  |  Customer Research

    Voice of the Customer: Electric Vehicle & Powertrain Services and Features, 2022

    European Customer Survey to Assess EV Drivers, Attributes, and Charging Infrastructure

    Europe continues to be the leading market for electric vehicles. BEVs are considered ‘clean’ innovations where tech gadgets render high-tech attributes when compared to ICEs. Frost & Sullivan assessed new customer attitudes and preferences for alternative vehicles and powertrains by vehicle segment and key demographics. Frost & Sullivan carried...

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  3. 21 Dec 2022  |  Latin America  |  Economic and Databases

    Growth Opportunities in Latin American Economies, 2027

    Shifting Socio-economic Trends, Policy Thrust and Long Term Investment Plans to Drive Digitalization, Green Energy, and Infrastructure Development

    After two consecutive years of economic contraction in 2019 and 2020, Latin America achieved a ~7% real GDP growth in 2021. Some of the larger Latin American nations are emerging market growth leaders across the globe, and the region is known for its commodity exports, robust trade, and cost-effective labor. Amidst shifting socio-economic trends po...

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  4. 21 Dec 2022  |  North America  |  Customer Research

    Evaluating Perceptions and the Use of Immersive Technologies and the Metaverse

    Highlights from the 2022 Frost & Sullivan Global IT Decision Makers Survey

    Frost & Sullivan conducts an annual survey of IT and business decision-makers regarding their views of different technologies, such as the internet of things, artificial intelligence, and the cloud. Frost & Sullivan’s 2022 IT Decision Makers Survey included a new section to understand the perception and use of immersive technologies and the metav...

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  5. 20 Dec 2022  |  North America  |  Customer Research

    Empowering Frontline Workers to Drive Business Transformation

    UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools

    Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

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  6. 14 Dec 2022  |  Asia Pacific  |  Customer Research

    Voice of the Customer: Health Wellness and Wellbeing Services in Cars, China

    Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the Chinese Passenger Vehicle Market

    Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice...

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  7. 12 Dec 2022  |  Asia Pacific  |  Economic and Databases

    Global Supply Chain Reorientation and ASEAN Manufacturing Prospects, 2030

    Targeted Geographic Expansion Strategies Power Dynamic Growth Opportunities

    The COVID-19 pandemic, the Russo-Ukrainian war, and the Suez Canal crisis have exacerbated existing vulnerabilities in the global supply chain originating from US-China trade tensions, necessitating the building of a more robust and resilient supply chain. While global firms are altering their investment decisions to cushion the blow, the digital p...

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  8. 08 Dec 2022  |  Global  |  Customer Research

    How Users Select a Public Cloud Provider

    Highlights from the 2022 Frost & Sullivan Global Cloud User Survey

    Since 2010, Frost & Sullivan has conducted an annual web-based survey of enterprise cloud decision makers. The goal is to understand not just what choices they make about cloud workloads and data, but also why. One area of inquiry is why enterprises have selected their primary public cloud service provider. In this highly concentrated market, the t...

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  9. 07 Dec 2022  |  Asia Pacific  |  Customer Research

    Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022

    Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics

    When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

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  10. 06 Dec 2022  |  Europe  |  Customer Research

    Voice of Customer—Health, Wellness, and Well-being Services in Cars, Europe

    Electric Vehicle Owners Show a Higher Level of Interest in Health, Wellness, and Well-being Features

    The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...

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