Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 18 Dec 2014  |  Global  |  Market Research

    Analysis of the Global Web Conferencing Market

    Collaboration Convergence and Mobile-first Focus Lead to New Market Synergies

    The global web conferencing market is being transformed by the ongoing evolution of the workplace. A renewed focus on application convergence and strong mobile-first initiatives are resulting in groundbreaking technology shifts that are empowering users with greater productivity benefits than ever before. The move from audio-only meetings to web an...

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  2. 16 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India Half Yearly Update (H1 2014)

    Web Conferencing Continues to Witness Growth in India

    This market insight is an update for the Indian Web conferencing market in the first half of 2014. The market is moving towards higher adoption of software as a service (SaaS) solutions, and this research analyzes market trends, vendor performance, and market splits for India. The market segment covered in this study is Web conferencing services, w...

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  3. 03 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Cloud Telephony Services in India

    Customer Engagement and Experience with Cloud Telephony

    The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analyti...

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  4. 21 Nov 2014  |  Global  |  Market Research

    Global Audio Conferencing Endpoints Market

    Tabletop and Installed Audio Conferencing Systems

    This study presents a market analysis of tabletop conference phones and installed audio conferencing systems. Tabletop conference phones are segmented as TDM, VoIP, and USB/Alternative connectivity endpoints. Installed audio conferencing endpoints are non-portable audio conferencing systems designed specifically for use in larger meetings rooms, an...

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  5. 11 Nov 2014  |  Global  |  Market Research

    Professional Services in the Web Events Market

    Strong Growth in Web Events Creates Opportunities for Professional Services Attachment

    The web event services market is growing at a fast pace. There has been a strong move in the web casting segment to self-service events. Leading vendors are reporting that more than 20 to 25 percent of all events are now self-service; up from none two years prior. Self-service is leading to greater usage and the frequency of web events thereby incr...

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  6. 01 Oct 2014  |  Global  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure MarketQ2 2014 Update

    Continued Turmoil as Growth Shifts to Cloud and Soft Clients

    The overall revenue of the enterprise video-conferencing market continues to undergo a rapid decline as growth shifts to cloud and software-based solutions. The ongoing shift to software-centric solutions and cloud services is creating challenges for vendors, while also opening up new opportunities for growth.

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  7. 20 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India CY 2013

    Richer Modes of Conferencing are Driving the New Wave of Collaboration

    Web conferencing is expected to be the new way of collaboration as enterprises move from vanilla audio conferencing solutions to richer methods of collaboration with web conferencing. The market segment covered in this study is web conferencing. Verticals covered include government; information technology (IT) and IT-enabled services; banking, fina...

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  8. 17 Jul 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Emerging Trends in Unified Communications Applications Market in India,CY 2013

    Improved User Productivity and Scalability Driving the UC Adoption

    This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses the market trends, technology trends, revenue analysis and competitive scenario. Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shif...

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  9. 29 Apr 2014  |  Global  |  Market Research

    Analysis of the Global Web Event Services Market

    A Fragmented Market Poised for Growth

    The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...

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  10. 24 Mar 2014  |  Global  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure MarketQ4 and Full Year 2013 Update

    Seismic Market Shifts Present New Opportunities

    2013 was another dismal year for revenue growth in the overall video conferencing endpoints and infrastructure market. While the top line is under pressure, user demand for endpoints has been growing at a steady pace. The video conferencing industry is undergoing seismic shifts as users demand ubiquitous video that is scalable, affordable, and easy...

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