Search results for: 'agent model'

Several providers, including Microsoft, Zoom, Neat, and Crestron, announced OPEX programs focusing on multiple UC endpoints in 2020-21. This move reflects the intense and growing interest in the OPEX space, which has been fueled in part by the pandemic. However, OPEX, particularly leasing as a business model, has been in practice for several years,...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies ...

02 Sep 2015  |  North America  |  Market Research

Healthcare Transformations Drive Changes in Business Models

Analysis of Innovative and Emerging Business Models in Next Generation Healthcare

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The healthcare industry is on the brink of transformation driven by a shift in the objective of care from treatment to prevention and wellness. Other major paradigm shifts such as the emergence of consumer as the center of the healthcare ecosystem and the need for delivering healthcare services at unconventional locations are creating new and excit...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

09 Sep 2015  |  Global  |  Megatrends

New and Future Business Models for Energy Utilities

Distributed Generation, Smart Technology, and Renewable Energy Drive Business Model Innovation

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The traditional utility business model of a pure-play centralised power producer and provider will soon be extinct. Distributed generation (DG) will increasingly feature in new utility value propositions as utilities try to capture more downstream opportunities. These will include several models, from an aggregator of DG to providing complete energ...

This study features emerging Trend Opportunity Profiles that share novel business outlooks in the form of models, which offer convenience to customers and profit to owners through advanced technology usage, increased digital presence, and strategic collaborations. With a shift to convenience and ease of access as the focal point for consumers, c...

Businesses have already realized that sharing assets will bring not only multiple, sustainable added values but also financial and social benefits. Consumption within businesses will shift from the ownership model to the usership model. Businesses have realized that reducing the use of natural resources through sharing helps bring down CO2 emiss...

Distributed energy resources and distributed energy storage systems (ESS) are changing the face of power generation and distribution in the Organisation for Economic Co-operation and Development (OECD) countries. To tap these new market opportunities, consumers need to be properly supported with financing options for ESS installations. The study s...

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solu...