Industries Market Research Reports

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the IT and Communications industry, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichann...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Custome...

26 Sep 2017  |  North America  |  Market Research

U.S. B2B eCommerce Platform Market, Forecast to 2023

Strong Growth Forecast Resulting from the Creation of a Self-service and Intuitive Experience for B2B Customers and Organizations

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Global business-to-business (B2B) eCommerce sales are predicted to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020. The United States (US) alone will generate over $1.9 trillion in sales by that time. With this rise in B2B eCommerce and the digital commerce world, B2B is predicted to become mo...

25 Sep 2017  |  North America  |  Market Research

Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021

Still Under Cloudy Skies, System Sales See Recovery

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New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...

22 Sep 2017  |  North America  |  Market Research

Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021

Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care

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New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...

In North America, wireless carriers continue to act as a major channel for promoting and reselling mobile business-to-employee (B2E) software applications. In fact, these mobile B2E apps have evolved to become a key strategic offering in wireless carrier portfolios. Carriers assume that the sale of these mobile worker apps will open up increased op...

This study is designed to support the needs of IT decision makers across verticals, as well as companies providing these solutions. We look at relevant critical success factors for each technology or solution that is important to an organization's digital transformation strategy. We evaluate factors such a price, customer service, reliability, comp...

As organizations strive to further reduce costs and increase productivity, they are seeking to expand their UC deployments to more sites, more users and are implementing additional applications to their workforce. In efforts to encourage more holistic end-to-end deployments, leading UC solution providers are evangelizing the positive impact UC has ...