Industries Market Research Reports

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  1. 29 May 2024  |  Global  |  Customer Research

    Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector

    Contact Center Growth Opportunities in North American Retail

    Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...

    $4,950.00
  2. 23 May 2024  |  Global  |  Customer Research

    CX Growth Opportunities in the Healthcare Industry 2024 to 2025

    Customer Perspectives

    Digital health has maintained a consistent growth trajectory and continues to address the multi-faceted challenges that plague the industry. The primary focus is investing in technology that helps organizations move toward the Quintuple Aim of the healthcare framework, which includes improving population health, enhancing patient experience, loweri...

    $4,950.00
  3. 15 May 2024  |  Global  |  Customer Research

    Growth Opportunities in CX Transformation 2024 to 2025

    Customer Perspectives

    The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

    $6,000.00
  4. 12 Apr 2024  |  Global  |  Customer Research

    The State of the Cloud Asia-Pacific

    Cloud Investments Underlie Strategies for Economic Growth and Recovery

    In terms of technology adoption, Asia-Pacific (APAC) is a tale of two regions. Industrialized nations, including China, Japan, and South Korea, are mature in their use of cloud and other advanced technologies. In contrast, emerging economies in Southeast Asia lag in their cloud journeys, often hindered by inconsistent access to high-capacity networ...

    $4,950.00
  5. 26 Sep 2016  |  Global  |  Customer Research

    Navigating Digital Transformation in Travel and Transportation

    This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

    $3,000.00
  6. 23 Sep 2016  |  North America  |  Customer Research

    Navigating Digital Transformation in Healthcare

    This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...

    $3,000.00
  7. 23 Sep 2016  |  North America  |  Customer Research

    Navigating Digital Transformation in Retail

    This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

    $3,000.00
  8. 29 Sep 2015  |  North America  |  Customer Research

    The Future of IT in Education

    An End User Perspective, U.S., Europe, and Latin America

    The methods in which education is offered is changing quickly to meet the demands of todays technically savvy world. Digital transformation is a key means to tackling these challenges.

    $3,500.00
  9. 29 Sep 2015  |  North America  |  Customer Research

    The Future of IT in Finance

    An End User Perspective, U.S., Europe, and Latin America

    The financial industry is a dynamic, ever-changing one due to new regulatory requirements and dependence on the worlds economy. This study explores the challenges for IT departments, most effective technologies in meeting business challenges, and future investments.

    $2,450.00
  10. 29 Sep 2015  |  North America  |  Customer Research

    The Future of IT in Retail

    An End User Perspective, U.S., Europe, and Latin America

    The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.

    $3,500.00